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SharePoint keep asking for login the credentials RRS feed

  • Question

  • Hi Support, 

    Would like to ask about the Sharepoint, why it keeps asking the user to log in the credentials every time user access to the server?

    Regards,

    Nini


    Siti.Nadhrah

    Thursday, January 31, 2019 1:04 AM

Answers

  • Yes, as Linda said, please try to add the site to the trust zone and change the option to 'Automatic logon with current username and password' to see if it can solve the issue.
    • Marked as answer by Nadhrah Friday, February 15, 2019 9:38 AM
    Thursday, January 31, 2019 8:33 AM

All replies

  • Hi

    Maybe your account was disabled or password expired, you can check the account in AD.

    Or you access SharePoint site can't login in, you can check server settings as below article.

    https://support.microsoft.com/en-us/help/896861/you-receive-error-401-1-when-you-browse-a-web-site-that-uses-integrate


    Please remember to mark the replies as answers if they helped.
    Linyu - SharePoint Engineer
    QQ Group: 72637444

    Thursday, January 31, 2019 2:24 AM
  • Hi Linyu,

    However, this issue only happens to 2 3 users only. We have added the users' login in windows credentials but it's still the same.

    We have updated the password for the account in AD but it still the same. The password is not expired. 


    Siti.Nadhrah

    Thursday, January 31, 2019 3:10 AM
  • Hi,

    Please try to add the site to trust zone and enable 'Automatic logon with current username and password' in IE, see if it works.

    Here is blog includes some troubleshooting steps for SharePoint keeps asking for credentials issue, which would be helpful for you to troubleshoot it:

    http://www.sharepointdiary.com/2012/04/sharepoint-keeps-asking-for-password.html

    Best Regards,

    Linda


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    • Proposed as answer by Tina YiMVP Thursday, January 31, 2019 8:33 AM
    Thursday, January 31, 2019 7:04 AM
    Moderator
  • Yes, as Linda said, please try to add the site to the trust zone and change the option to 'Automatic logon with current username and password' to see if it can solve the issue.
    • Marked as answer by Nadhrah Friday, February 15, 2019 9:38 AM
    Thursday, January 31, 2019 8:33 AM