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Chrome and OWA RRS feed

  • Question

  • Hi,

    When you try with OWA, edit an Excel or PowerPoint file, Chrome blocks with processing at the bottom.
    No worries with Word.

    When you open a Chrome Developer Console, you see the following error with Microsoft Ajax :

    Uncaught Sys.ArgumentException: Sys.ArgumentException: Cannot deserialize. The data does not correspond to valid JSON.
    Parameter name: data
        at Function.Error.create (https://office.dcidf.inra.fr/x/_layouts/MicrosoftAjax.js?bn=269007570:5:2736)
        at Function.Error.argument (https://office.dcidf.inra.fr/x/_layouts/MicrosoftAjax.js?bn=269007570:5:2963)
        at Sys.Serialization.JavaScriptSerializer.deserialize (https://office.dcidf.inra.fr/x/_layouts/MicrosoftAjax.js?bn=269007570:5:50800)
        at i (https://office.dcidf.inra.fr/x/_layouts/Ewa.js?bn=269007570:2:260308)
        at Function.a.deserialize (https://office.dcidf.inra.fr/x/_layouts/Ewa.js?bn=269007570:2:260672)
        at _Ewa.$3o.$1nU (https://office.dcidf.inra.fr/x/_layouts/Ewa.js?bn=269007570:3:199096)
        at _Ewa.$3o.$1NY (https://office.dcidf.inra.fr/x/_layouts/Ewa.js?bn=269007570:3:199919)
        at Common.$9f.$1Td (https://office.dcidf.inra.fr/x/_layouts/MicrosoftAjax.js?bn=269007570:5:307)
        at Common.$4I.$19q (https://office.dcidf.inra.fr/x/_layouts/Ewa.js?bn=269007570:2:50180)
        at Common.$2Z.$16v (https://office.dcidf.inra.fr/x/_layouts/MicrosoftAjax.js?bn=269007570:5:307)

    We have also erros in the events :

    Nom de l’application défaillante Excelcnv.exe, version : 0.0.0.0, horodatage : 0x5cff8102
    Nom du module défaillant : oart.dll, version : 6.3.9600.19464, horodatage : 0x5d6727f2
    Code d’exception : 0xc0000135
    Décalage d’erreur : 0x00000000000ecf30
    ID du processus défaillant : 0x13f8
    Heure de début de l’application défaillante : 0x01d5689f227d492f
    Chemin d’accès de l’application défaillante : E:\Program Files\Microsoft Office Web Apps\ExcelServicesEcs\bin\Excelcnv.exe
    Chemin d’accès du module défaillant: oart.dll
    ID de rapport : 60382392-d492-11e9-80f6-005056a5f750
    Nom complet du package défaillant : 
    ID de l’application relative au package défaillant 

    Any ideas ?

    Wednesday, September 11, 2019 12:54 PM

All replies

  • Hi Jean-François Harry,

    To troubleshoot the issue, check things below:

    1. Clear cache in chrome.

    2. Switch to IE and check if the same issue will occur.

    3. Repair the office application.

    4. Uninstall and Reinstall office application.

    More reference:

    The article below is about repairing an Office application.

    https://support.office.com/en-NZ/Article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

    Best regards,

    Sara Fan


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    Thursday, September 12, 2019 2:29 AM
    Moderator
  • Hi Jean-François Harry,

    How is everything going?

    Is there anything update about this issue?

    If the reply is helpful to you, you could mark the reply as answer. Thanks for your understanding.

    Best regards,

    Sara Fan

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    Monday, September 16, 2019 1:12 AM
    Moderator
  • Hi Jean-François Harry,

    I am checking to see how things are going there on this issue. Please let us know if you would like further assistance.

    If the issue was resolved, you can mark the helpful post as answer to help other community members find the helpful information quickly. 

    Best regards,

    Sara Fan

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    Tuesday, September 24, 2019 1:14 AM
    Moderator