The MSDN forums target programming questions. Your issue has nothing to do with programming and falls into the end-user level support category. You're unlikely to find many specialists with the expertise required for your question here.
The better place to ask this kind of question is in the Community forums:
Unfortunately, we're not able to move questions from MDSN to Communities so you'll need to re-post.
Cindy Meister, VSTO/Word MVP,
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