New promoted results not showing in Modern Search

Question

My new promoted links are showing up fine in classic search results, but not in modern search. This is new behavior, they have been showing up in both right after I create them. Is anyone else seeing this behavior? something going on with this feature?

Answer 1

Hi HeidiSee,

Whether you create query rule via SPO admin center?

When you create a promoted result at the organization level, users can see it in both search experiences. In the modern search experience, users only see promoted results on the All tab on the search results page and only when they search across all of SharePoint.

If you search from a team site, the search scope will be at a site level, you could click Organization to get the promoted result.

Reference:  Differences between the classic and modern search experiences in SharePoint Online

Best regards,

Grace Wang

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Answer 2

Hi HeidiSee,

Is there any update?

If the post helps you, you can mark it as answer to help other community members to find the information quickly.

Thanks for your understanding.

Best regards,

Grace Wang

---

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [e-mail].

SharePoint Server 2019 has been released, you can click here to download it.
Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

Answer 3

Thanks for the clarifications!