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SP 2013 on-premise Multiple login prompts with Office 2016 RRS feed

  • Question

  • Anyone experiencing this and/or know of a solution?

    We have been upgrading users to Office 2016.  Some Office 2016 installation cause multiple login prompts when opening or collaborating of Office files (open, edit, check out, etc). 

    Caveat - this does not happen with all users with Office 2016 installation - 1/2 of them experience this.  If they login to a PC of another user that is not experiencing this issue, the prompts stop. 

    List of troubleshooting attempts:

    •      Remove any stored credentials (Credential Manager)
    •      Check if GPO is applied to laptop
    •      Repair Office
    •      Set mapped drives as Trusted locations
    •     Install earlier versions of Office first, or repair the later versions of Office
     
    Earlier version of Office use modern authentication and older versions use basic authentication by default.  Maybe this is causing the prompts?


    Any ideas?  Thanks!


    Monday, September 16, 2019 9:15 PM

All replies

  • Hi MonicaNiteroi,

    To troubleshoot the issue, check things below:

    1. Add the site into the trusted sites in IE.

    2. Add the site into the local intranet and uncheck “Require server verification (https:) for all sites in this zone box” in IE.

    3. Enable automatic logon with current username and password in IE.

    To enable automatic logon with current user name and password, go to Internet Explorer->navigate to Settings -> Internet Options->On the Security tab, click Custom Level->Under User Authentication, select Automatic logon with current user name and password.

    More reference:

    How Do I Keep SharePoint From Asking For My Password When Opening The Site / Hosted Document.

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Best regards,

    Sara Fan


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    Tuesday, September 17, 2019 2:09 AM
    Moderator
  • Hi MonicaNiteroi,

    How is everything going?

    Is there anything update about this issue?

    If the reply is helpful to you, you could mark the reply as answer. Thanks for your understanding.

    Best regards,

    Sara Fan

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    Wednesday, September 18, 2019 9:16 AM
    Moderator