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User cant access the shared network library location from windows explorer. RRS feed

  • Question

  • Hi,

    We are using SharePoint 2013. And a specific user cant access the network shared SharePoint library from the win 10 laptop.

    Do you have any thoughts?

    It is working for other user if we go to explorer \\sharepoint name\intranet\. But for this user even though user is member in the SharePoint who has full control permission cant access this folder from explorer.

    Thnaks,

    HG

    Thursday, July 2, 2020 11:41 PM

All replies

  • Hi

    What error message box does he meet?


    Justin Liu Office Apps & Services MVP, MCSE
    Senior Software Engineer
    Learn Microsoft 365 from Microsoft DOCs now!
    Please Vote and Mark as Answer if it helps you.

    Friday, July 3, 2020 1:18 AM
  • Hi HG,

    Please follow below steps to troubleshooting the issue.

    1. Make sure "Desktop experience feature' is  installed and Web client service is started.

    2. Go to IE browser settings, try to add site collection URL to "Trusted sites" and "Local intranet" in Security tab.

    3. Go to IE browser settings -> Internal options -> Security -> open each custom level of InternetLocal IntranetTrusted sites -> User Authentication -> Automatic logon with current user name and password. Restart the IE browser, click open with explorer again.

    4. Delete Internet Explorer cache. Go to IE browser settings -> Safety -> Delete browsing history -> Select Temporary Internet files, Cookies and website data and History from the menu -> Click the Delete button to delete the cache.

    5. If the user get error message, you could provide some screenshots.

    Best regards,

    Emily Du


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

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    Friday, July 3, 2020 9:54 AM
  • Hi Justin,

    Thanks for your reply.

    Below is the error getting while accessing the folder from file explorer. And only this user has the issue.

    Monday, July 6, 2020 1:24 AM
  • Hi HG20,

    Have you tried troubleshooting steps provided above?

    The picture you uploaded cannot be seen in your reply, you can re-upload it.

    Best regards,

    Emily Du


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    Monday, July 6, 2020 9:49 AM
  • Hi Emily ,

    Yes i have tried the steps you have provided, still same error. Please find the attached.

    As i mentioned earlier this is happening only for one user. Not sure profile issue or device issue.

    Thanks,

    Tuesday, July 7, 2020 2:37 AM
  • Hi HG20,

    Your attachment is still missing, can you type the error that the user was getting?

    Tuesday, July 7, 2020 7:26 AM
  • Hi,

    Please find the error message in the atatched. This is the normal error that we get once we try to connect the network mapped folders.in the attached.

    Tuesday, July 7, 2020 10:41 PM
  • Thursday, July 9, 2020 6:55 AM
  • Hi HG,

    The error code 0x80070035 indicates that the network path is not found. This behavior occurs if the NetBIOS over TCP IP is not enabled in Windows. Please try the steps below.

    1. Click "Start", input "NCPA.CPL" (without quotation marks) and press Enter.

    2. Right click on the connection that you use for the local connection, and then click "Properties".

    3. Click Continue button to verify the administrator permission.

    4. Click to select "Internet Protocol Version 4 (TCP/IPv4)", and then click "Properties".

    5. Click "Advanced" button in the open window. On the "WINS" tab, click to select "Enable NetBIOS over TCP/IP", and then click "OK" to save the setting.

    If the issue still persists, try the following method:

    1. Start type secpol.msc.

    2. Local policies -> security options -> network security: Lan Manager authentication level -> double click and choose second choice -> Send LM & NTLM- use NTLMv2 session security if negotiated.

    And check whether the firewall is off.

    Here’re some references for you:

    https://thegeekpage.com/fix-windows-10-error-code-0x80070035-the-network-path-was-not-found/

    https://www.minitool.com/news/the-network-path-not-found.html

    https://troubleshooter.xyz/wiki/fix-error-code-0x80070035-the-network-path-was-not-found/

    Best regards,

    Emily Du


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.


    Friday, July 10, 2020 9:04 AM
  • Hi HG,

    I'm checking how the things are going on about this issue. Whether the post helps you?

    You can mark the post as answer if it helps.

    This “SharePoint 2013 - General Discussions and Questions” Forum will be migrating to a new home on Microsoft Q&A, please refer to this sticky post for more details.

    Best regards,

    Emily Du


    "SharePoint" forums will be migrating to a new home on Microsoft Q&A !
    We invite you to post new questions in the "SharePoint" forums' new home on Microsoft Q&A !


    Thursday, July 16, 2020 1:33 AM
  • Hi HG,

    Is there any progress on this issue?

    If you find any replies helpful to you, please remember to mark them as answers.

    It will help others who meet the similar question in this forum.

    Thank you for your understanding.

    This “SharePoint 2013 - General Discussions and Questions” Forum will be migrating to a new home on Microsoft Q&A, please refer to this sticky post for more details.

    Best regards,

    Emily Du


    "SharePoint" forums will be migrating to a new home on Microsoft Q&A !
    We invite you to post new questions in the "SharePoint" forums' new home on Microsoft Q&A !

    Tuesday, July 21, 2020 1:27 AM