none
IE11をインストール出来ない(ログ追記) RRS feed

  • 質問

  • IE11をインストールしようとすると、古いバージョンに戻ってしまいます。
    対処方法を教えて下さい。

    クライアント
    OS:Windows7 SP1 Pro 64bit
    IE:IE8

    流れ

    1.WindowsUpdateで更新プログラムを検索し、IE11のみを選択してインストール

    2.インストールが正常終了し、PCをリブート

    3.リブート直後、以下のメッセージが表示され、IE8に戻ってしまう

      Windows更新プログラムの構成に失敗しました
      変更を元に戻しています...
      コンピューターの電源を切らないでください。


    4.コントロールパネル>全てのコントロールパネル項目>WindowsUpdate項目>更新履歴の表示

     x64ベースシステム Windows7用 Internet Explorer 11  状態「成功」、重要度「重要」 インストール日「2015/07/22」が存在する。

    C:\Windows\IE11-main.logは、以下の通りです。

    00:00.000: ====================================================================
    00:00.172: Started: 2015/07/23 (Y/M/D) 15:58:30.551 (local)
    00:00.297: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.344: Command line: "C:\Users\Administrator\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SLWPCHIZ\IE11-Windows6.1[1].exe"
    00:00.375: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.500: INFO:    Previous version of Internet Explorer: 8.0.7601.18870
    00:00.609: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.640: INFO:    ...and 11.1.0.0...
    00:00.702: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.749: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.765: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.796: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.827: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.874: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:00.921: ERROR:   === FindResource (7006,"IE11-neutral.Extracted.cab") failed with 0x716

    00:00.936: ERROR:   Failed to extract a language pack for a non-english OS.

    00:00.968: INFO:    This is an English only package, so installation will continue on this non-English OS.
    00:00.999: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:01.046: ERROR:   === FindResource (5501,"Spelling_en.msu") failed with 0x716

    00:01.061: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:01.092: ERROR:   === FindResource (5502,"Hyphenation_en.msu") failed with 0x716

    00:01.108: INFO:    Trying to extract ID: 7128 (1041) as "IE11-support.cab"
    00:01.155: ERROR:   === FindResource (7128,"IE11-support.cab") failed with 0x717

    00:01.170: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
    00:01.670: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:03.432: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
    00:04.150: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1B73D.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1B73D.tmp\IE11-support\HardwareBlockingList.xml"
    00:05.117: INFO:    Graphics Device Information: Intel(R) HD Graphics
    00:05.133: INFO:    Hardware support check succeeded. Installation will continue.
    00:05.149: INFO:    Windows 7 operating system detected.
    00:05.149: INFO:    Service pack major: 1
    00:05.164: INFO:    Service pack minor: 0
    00:05.180: INFO:    Service pack name:  Service Pack 1
    00:05.289: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    00:05.351: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    00:05.383: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18869 >= 6.1.7601.17727 (True)
    00:05.414: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18869 >= 6.1.7601.17617 (True)
    00:05.461: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18869 >= 6.1.7601.17888 (True)
    00:05.476: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:05.523: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:06.007: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
    00:06.085: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18869 >= 6.1.7601.18247 (True)
    00:46.348: ERROR:   WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"'  Error: 0x00040004 (262148).
    00:46.442: INFO:    Download for KB2729094 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=258385 -> KB2729094_amd64.MSU.
    00:46.551: INFO:    Download for ja-JP IE11_amd64 pack initiated. Downloading http://download.microsoft.com/download/8/E/2/8E2D5B2D-6C24-43A9-AFFD-9D1B5DBDA557/ja-jp/amd64fre/Win6.1/cab/Windows6.1-KB2841134-x64.cab -> C:\Windows\TEMP\IE1B73D.tmp\IE11_amd64_ja-JP.cab.
    00:46.660: INFO:    Download for en Spelling pack initiated. Downloading http://download.microsoft.com/download/B/D/9/BD9A7786-6C54-4425-BE04-7914E5D77FBC/IE-Spelling-en.msu -> C:\Windows\TEMP\IE1B73D.tmp\Spelling_en.msu.
    00:46.770: INFO:    Download for en Hyphenation pack initiated. Downloading http://download.microsoft.com/download/4/0/E/40E0AF15-3404-4C1E-8FB3-2DE7087F01F7/IE-Hyphenation-en.msu -> C:\Windows\TEMP\IE1B73D.tmp\Hyphenation_en.msu.
    00:46.816: INFO:    Waiting for 1 prerequisite downloads.
    00:48.907: INFO:    Prerequisite download processes have completed. Starting Installation of 1 prerequisites.
    00:49.063: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1B73D.tmp\KB2729094\Windows6.1-KB2729094-v2-x64.cab /quiet /norestart
    11:03.020: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
    11:03.083: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    11:03.145: INFO:    Waiting for 3 language pack downloads.
    11:03.192: INFO:    Language pack downloads completed. (exit code = 0x00000000 (0)).
    11:03.769: INFO:    No reboot logic message NrApiStart(0), lParam=0x002829f0 returned 0x00000000.
    11:06.312: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    11:06.328: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    11:06.343: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1B73D.tmp\IE11-neutral.Downloaded.cab
    11:06.468: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1B73D.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    12:34.999: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    12:35.061: INFO:    Setting registry to check if Internet Explorer is the default browser on first run: SUCCESS.
    12:35.108: INFO:    Download for IE11_amd64_ja-JP.cab Language Pack succeeded. Filename: C:\Windows\TEMP\IE1B73D.tmp\IE11_amd64_ja-JP.cab
    12:35.139: INFO:    Preparing to install IE11_amd64_ja-JP.cab using C:\Windows\TEMP\IE1B73D.tmp\IE11_amd64_ja-JP.cab
    12:35.186: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1B73D.tmp\IE11_amd64_ja-JP.cab /quiet /norestart
    13:29.240: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    13:29.240: INFO:    Download for Spelling_en.msu Language Pack succeeded. Filename: C:\Windows\TEMP\IE1B73D.tmp\Spelling_en.msu
    13:29.256: INFO:    Preparing to install Spelling_en.msu using C:\Windows\TEMP\IE1B73D.tmp\Spelling_en.msu
    13:29.443: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1B73D.tmp\Spelling_en\Windows6.3-KB2849696-x86.cab /quiet /norestart
    14:05.588: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    14:05.604: INFO:    Download for Hyphenation_en.msu Language Pack succeeded. Filename: C:\Windows\TEMP\IE1B73D.tmp\Hyphenation_en.msu
    14:05.619: INFO:    Preparing to install Hyphenation_en.msu using C:\Windows\TEMP\IE1B73D.tmp\Hyphenation_en.msu
    14:05.744: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1B73D.tmp\Hyphenation_en\Windows6.3-KB2849697-x86.cab /quiet /norestart
    14:41.141: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    14:41.157: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00000bc2 returned 0x00000000.
    14:41.172: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    14:41.219: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    14:41.235: INFO:    Verifying that the Internet Explorer Optional Component is enabled.
    14:46.960: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    14:47.038: INFO:    Setup exit code: 0x00000BC2 (3010) - Installation Succeeded. Reboot required.
    14:47.256: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
    14:47.490: INFO:    SQM Upload returned 403
    14:48.520: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1B73D.tmp
    14:48.894: INFO:    Unable to remove directory C:\Windows\TEMP\IE1B73D.tmp, marking for deletion on reboot.
    14:48.988: INFO:    Released Internet Explorer Installer Mutex



    • 編集済み orfervre 2015年7月23日 7:32
    2015年7月22日 11:03

すべての返信