"Unable to Load the ....... ActiveX Control. Please contact your system administrator." - How to debug??
Client is running XP and IE7. Long story short, another spftware company is saying that when they load my software, they then get these errors from their web based application. The error message is "Unable to Load the SynDocViewer ActiveX Control. Please contact your system administrator." , and the window title is "Windows Internet Explorer." I am now on the defensive and have no idea how to research this problem since I am not a web developer and do not have access to their software. Any ideas how to debug this problem?I have looked at Fiddler, but am not really familiar how to use it. Have also looked at Process Monitor, but nothing obvious is jumping out at me.My application is a Windows exe with several dlls. I register some dll and Install Shield installs some components. Maybe one of my components is overlaying one of theirs??I apologize, as the formatting is off, but to the left shows the component that is installed with my software.Name File FileName Version Install Conditions===============================================TrueGrid.msm TrueGrid.msm tdbg7.ocx 184.108.40.206tdbgpp7.dll 220.127.116.11tdcl7.ocx 18.104.22.168todg7.ocx 22.214.171.1242todgub7.dll 126.96.36.199xadb7.ocx 188.8.131.52Microsoft ADO Data Control MSADODC.MSM msadodc.ocx 184.108.40.206MSXML 4.0 msxml4.msm msxml4.Manifestmsxml4.catmsxml4.dll 4.10.9404.0msxml4a.dll 4.10.9404.0msxml4r.Manifestmsxml4r.catmsxml4r.dll 4.10.9404.0msxml4r.dll 4.10.9404.0msxml4.dll 4.10.9404.0Visual Basic Virtual Machine MSVBVM60.MSM msvbvm60.dll 220.127.116.11Microsoft Common Controls 3 ActiveX Control DLL COMCT332.MSM comct332.ocx 18.104.22.16888Microsoft Common Controls 2 ActiveX Control DLL MSCOMCT2.MSM mscomct2.ocx 22.214.171.124Microsoft Common Controls 2 ActiveX Control DLL COMCT232.MSM comct232.ocx 126.96.36.199Windows Common Controls ActiveX Control DLL MSCOMCTL.MSM mscomctl.ocx 188.8.131.52Windows Common Controls ActiveX Control DLL COMCTL32.MSM comctl32.ocx 184.108.40.206CMDialog ActiveX Control DLL COMDLG32.MSM comdlg32.ocx 220.127.116.11DBGrid32 OLE Control DLL DBGRID32.MSM dbgrid32.ocx 18.104.22.168MSDatGrd.OLCX MSDATGRD.MSM msdatgrd.ocx 22.214.171.124MSFlexGrid MSFLXGRD.MSM msflxgrd.ocx 126.96.36.199MSMask MSMASK32.MSM msmask32.ocx 188.8.131.52Microsoft Internet Transfter Control DLL MSINET.MSM msinet.ocx 184.108.40.206Miscrosoft Winsock Control DLL MSWINSCK.MSM mswinsck.ocx 220.127.116.11TABCTL32 OLE Control DLL TABCTL32.MSM tabctl32.ocx 18.104.22.168Microsoft Data Binding Collection Object DLL MSBIND.MSM msbind.dll 22.214.171.124DAO 3.60 (Requires MDAC 2.8) DAO360 (Require MDAC 2.8).Msm Dao360.dll 3.60.3714.5Jet 4.0 (Requires MDAC 2.8) Jet40 (Requires MDAC 2.8).msmMicrosoft Standard Data Formating Object DLL MSSTDFMT.MSM msstdfmt.dll 126.96.36.199Microsoft Script Control sct10en.exe sct10en.exe 1.0"Windows Script - XP, 2000" 5.6 VersionNT = 500 OR VersionNT = 501"Windows Script - NT, 98,Me" 5.6 VersionNT = 400 OR Version9X = 400 OR Version9X = 410 OR Version9X = 490
I run XP and IE7, am getting an "unable to load the syndocviewer activex control. please contact your system administrator.". Well ... I am the system administrator. How can I debug this problem? Is there a log file available? Any help is appreciated.
- Merged by Steven - Support EngineerMicrosoft Support Tuesday, February 02, 2010 2:52 PM Merging with related thread
Anyone? Someone must have some insight on how to debug an ActiveX that will not load. Or at least some ideas of Windows/Microsoft components that clash.
HostBridge Install Components Name File FileName Version Install Conditions TrueGrid.msm TrueGrid.msm tdbg7.ocx 188.8.131.52 tdbgpp7.dll 184.108.40.206 tdcl7.ocx 220.127.116.11 todg7.ocx 18.104.22.1682 todgub7.dll 22.214.171.124 xadb7.ocx 126.96.36.199 Microsoft ADO Data Control MSADODC.MSM msadodc.ocx 188.8.131.52 MSXML 4.0 msxml4.msm msxml4.Manifest msxml4.cat msxml4.dll 4.10.9404.0 msxml4a.dll 4.10.9404.0 msxml4r.Manifest msxml4r.cat msxml4r.dll 4.10.9404.0 msxml4r.dll 4.10.9404.0 msxml4.dll 4.10.9404.0 Visual Basic Virtual Machine MSVBVM60.MSM msvbvm60.dll 184.108.40.206 Microsoft Common Controls 3 Activ= eX Control DLL COMCT332.MSM comct332.ocx 220.127.116.1188 Microsoft Common Controls 2 Activ= eX Control DLL MSCOMCT2.MSM mscomct2.ocx 18.104.22.168 Microsoft Common Controls 2 Activ= eX Control DLL COMCT232.MSM comct232.ocx 22.214.171.124 Windows Common Controls ActiveX C= ontrol DLL MSCOMCTL.MSM mscomctl.ocx 126.96.36.199 Windows Common Controls ActiveX C= ontrol DLL COMCTL32.MSM comctl32.ocx 188.8.131.52 CMDialog ActiveX Control DLL COMDLG32.MSM comdlg32.ocx 184.108.40.206 DBGrid32 OLE Control DLL DBGRID32.MSM dbgrid32.ocx 220.127.116.11 MSDatGrd.OLCX MSDATGRD.MSM msdatgrd.ocx 18.104.22.168 MSFlexGrid MSFLXGRD.MSM msflxgrd.ocx 22.214.171.124 MSMask MSMASK32.MSM msmask32.ocx 126.96.36.199 Microsoft Internet Transfter Cont= rol DLL MSINET.MSM msinet.ocx 188.8.131.52 Miscrosoft Winsock Control DLL MSWINSCK.MSM mswinsck.ocx 184.108.40.206 TABCTL32 OLE Control DLL TABCTL32.MSM tabctl32.ocx 220.127.116.11 Microsoft Data Binding Collection= Object DLL MSBIND.MSM msbind.dll 18.104.22.168 DAO 3.60 (Requires MDAC 2.8) DAO360 (Require MDAC 2.8).Msm Dao360.dll 3.60.3714.5 Jet 4.0 (Requires MDAC 2.8) Jet40 (Requires MDAC 2.8).msm Microsoft Standard Data Formating= Object DLL MSSTDFMT.MSM msstdfmt.dll 22.214.171.124 Microsoft Script Control sct10en.exe sct10en.exe 1.0 Windows Script - XP, 2000 5.6 VersionNT =3D 500 OR VersionNT =3D 501 Windows Script - NT, 98,Me 5.6 VersionNT =3D 400 OR Version9X =3D 400 OR Version9X =3D 410 OR Versio= n9X =3D 490
Is your computer on workgroup or domain?
If it is on workgroup, then you may enable the built-in administrator account and check.
1) Write click on my computer and click on manage.
2) Find local users and group->users and then find the administrator user.
3) right click on user go to it properties and deselect Account is disabled checkbox.
4) Now set the password of administrator user and now you are ready to login as administrator user.
Thanks and Regards:
Swati K- Microsoft Support Engineer
I think your post might need some more clarification, you say you're building an exe - I'm not sure how that's related to ActiveX. Other than that it's a very broad question, have you looked to see if any COM registrations you make clash with theres?