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Microsoft Direct HealthVault certificate expired RRS feed

Answers

  • Thank you for reporting this and sorry for inconvenience. 

    The certificate for newuser@direct.healthvault.com has been renewed.


    Takashi Moriyama | Program Manager | Windows Live ID

    Friday, December 4, 2015 9:21 PM
    Moderator

All replies

  • We are getting the same error from our direct vendor.

    >FAIL Certificate is not trusted: expired on Sat Nov 28 13:43:06 PST 2015.

    Wednesday, December 2, 2015 8:36 PM
  • Thank you for reporting this and sorry for inconvenience. 

    The certificate for newuser@direct.healthvault.com has been renewed.


    Takashi Moriyama | Program Manager | Windows Live ID

    Friday, December 4, 2015 9:21 PM
    Moderator
  • Thanks Mr. Moriyama, I tried and it is back on-line.
    Monday, December 7, 2015 7:51 PM
  • We were receiving this same error initially (The Microsoft certificate associated with newuser@direct.healthvault.com expired on 11/28/15.) previously which is no longer occurring however, now all e-mails are failing.  EMR Direct suggested the following in regards to failed transmissions.
    The 3 message IDs for failed outgoing messages that I provided to EMR Direct regarding current failures are for messages to Microsoft HealthVault.  HealthVault is continuing to experience technical issues and Microsoft has not provided us with any updates on what has caused the issues or when these issues may be resolved. At present, HealthVault is not sending the required acknowledgements for messages that are transmitted to HealthVault. There also appears to be an encoding problem for outbound messages originating from HealthVault.

    EMR Direct has confirmed with other HISPs that these issues are not limited to EMR Direct customers, but appears to be affecting all Direct traffic to and from HealthVault.

    Please assist.


    Tuesday, December 8, 2015 7:19 PM
  • We have finished renewing certificates of all users as of 12/14/2015.

    Takashi Moriyama | Program Manager | Windows Live ID

    Tuesday, December 15, 2015 4:10 PM
    Moderator