Windows server 2012 black screen of death RRS feed

  • Question

  • Our Windows 2012 R2 server will randomly have a black screen where we can't log into the server with Control ALT delete key or connect to RDP.  We have an application running and users are running fine with no problems.  I did a general google search and found a lot of articles but none seem to be relevant.  One of the articles mention some hot fixes from 2013 but the server went live in 2015.  If we do a hard reboot the computer will run for quite a while before the black screen occurs again.  Any recommendations?
    Tuesday, March 6, 2018 6:31 PM


  • I resolved this on my own.  this issue was caused by Symantec End point protection and it seems to be an ongoing problem for Windows 2012 servers only.  I have not had this issue since removing Symantec.
    • Marked as answer by WTGroup Tuesday, April 3, 2018 9:34 PM
    Tuesday, April 3, 2018 9:34 PM