BING Maps V8 Web Controls callback twice since last weekend RRS feed

  • Question

  • Since last weekend (15-06-2019), a customer of ours reported that a webapplication is no longer showing any Bing Maps information. We noticed that this is due to the fact that the callback function is called, but the Namespace of Microsoft (or anything in it,) is empty. We worked around this problem by not resolving our own javascript promise when the Bing Maps is still empty. The second time the callback is called, the namespace and all is present.

    Was there a change last week on the V8 web control api? The webapplication code hasn't changed for some 1,5 years.

    Monday, June 17, 2019 11:36 AM

All replies

  • Hi Ruben,

    For specific issues we would need to work with you directly on the calls an result codes.  We did have some latency issues from a server location around that date but we resolved that very quickly rerouting the traffic away from that location.  Do you know what the result codes were at the time of failure and what time of day and location?  As a Bing Maps customer you should reach out to our support team immediately if you experience a service outage.  They are there for you for such issue.



    Monday, June 17, 2019 5:00 PM