sound is not working! what should i do? RRS feed

  • Question

  • after installing windows 8 developer preview 32 bit english

    my pc's sound is not working and when i try to trobbleshoot it then it shows me the following message

    Issues found
    One or more audio service isn't running
    One or more audio service isn't running
    <data id="Description" name="Description">Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running.</data>
     Not fixed

    Start required audio services

    Friday, February 17, 2012 4:31 PM


All replies

  • Your computer probably came with sound drivers that you need to install. If you have a driver CD, you can use that, or you can go online to the manufacturer's website to find drivers for your PC.

    There is a link in your post that you should remove - it is a dead link that probably works only on your computer.

    Friday, February 17, 2012 4:40 PM
  • i have already installed that but still its not working
    Friday, February 17, 2012 4:42 PM
  • i have installed audio driver but still sound i not comming

    and its latest driver

    my os is windows 8 developer pre view 

    suggest solution that does not include formating

    Friday, February 17, 2012 5:38 PM
  • i tried the way that is sugested in your link but still sound not comming please help help me

    please please please

    Friday, February 17, 2012 6:25 PM
  • If you have audio drivers installed but still no sound:

    If you have external speakers
    Are they connected properly to the computer? If they need power are they plugged in? Are they turned on?

    Is the sound device disabled?
    A. On the desktop, right-click the speaker icon on your taskbar
    B. Select "Playback Devices"
    C. In the white empty space right click and select both Show Disconnected/Disabled Devices
    D. Do you see icons for your speakers and headphones now? 
    E. If you now see it you may need to right click on the correct sound device and select "Set as default device"

    Low Volume:
    There are many different places to adjust the sound. Are all of these turned up?
    1. Knob on the speakers, or if you have a laptop there might be a sound adjustment nob somewhere.
    2. On the program you are using to play music/video.
    3. Next to the clock on the bottom right of the screen there is usually a sound icon you can click. Also, right click the volume icon and click Open Volume Mixer.



    If the audio drivers still don't work, try reinstalling them in compatibility mode.

    Troubleshoot Compatibility

    This can help with some (but not all) programs/drivers:
    1) Uninstall the program if it's already installed. Then when you install/reinstall it instead of double clicking on the install file right click it and select "Troubleshoot Compatibility"
    2) Then click "Try Recommended Settings" and in the next windows click "Start the Program" to install it.
    3) After it installs see if it works correctly. Please note - some programs may not be able to run in Windows 8.


    • Proposed as answer by Irfanfare Saturday, February 18, 2012 3:10 PM
    • Proposed as answer by Irfanfare Monday, February 20, 2012 2:17 PM
    Friday, February 17, 2012 7:49 PM
  • Sorry Shubham, my link didn't help.

    Please try this one, I'm looking for something related to the error report you are getting:

    Audio playback and recording

    It's part of Windows 7 Troubleshooting - Known Root Causes.


    Saturday, February 18, 2012 2:47 AM
  • when i open playback devices on a blank page its show me that no audio devices are installed

    what should i do

    and troubleshoot compatibility also wont work

    please tell me what to do

    Saturday, February 18, 2012 5:04 AM
  • Follow steps on:


    If it didn't solve your issue, please post back detail of your audio driver.

    Saturday, February 18, 2012 3:03 PM