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Promote your app RRS feed

  • Question

  • Hi!

    I'm not able to create any campaigns for any of my games, I have also emailed support but the problem has not been rectified.

    I have been facing this problem since last Wednesday.
    Kindly do something about it.
    Thank You

    Monday, July 18, 2016 8:04 AM

All replies

  • Hello Unit M,

    Have you already filed a support ticket for this issue? If not, please do go ahead and file one here. Common reasons for being unable to create campaigns are:

    1. The app you are trying to promote has just been submitted and is not yet live in the store.

    2. Any of your past campaigns were not billed successfully, so your account has been put on hold (you should see an error message on the Promote your App page if this is the case)

    3. Paid campaigns are not supported in these countries - India, Australia, Brazil and Taiwan. If your DevCenter account is registered to one of these countries, you can only create free House or Community ad campaigns.

    Please do go ahead and file the support ticket, and the support team will work with you to investigate the issue. 

    Regards,

    Anusha [MSFT]

    Tuesday, August 2, 2016 4:48 AM