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HP Photosmart Installation Problem

    Question

  • I have a photosmart 3210 hooked up to my combo wired/wireless home network. HP installation software worked fine for the Ethernet connected WinXP box, and likewise for the wireless connected Win7 box.  Developer Preview has had no problem installing and running several programs released for earlier OS's (Win2K, XP, Vista and Win7); however, it will not complete installation of the photosmart - using HP's latest Win7 driver and installation software in compatibility mode, the installation installs all the software, recognizes the photosmart on the local network and then, about 2/3 of the way through the network install, I get an installation failed error message. I have spent many hours today researching how to install a printer on Developer Preview, have followed all directions closely, have used HP troubleshooter, all to no avail.  When I try to do the install through the add printer wizard of Win8, it doesn't find the printer on the network.

    Any suggestions will be appreciated.

    Wednesday, January 18, 2012 4:09 AM

Answers

  •  it doesn't find the printer on the network.



    On the driver download page the following "update" is available for your printer:
    Windows 7 Critical Update to enhance reliability of network connection
    "This update corrects an issue which causes network-connected printers to disappear from the system."




    Since Windows 8 has not been released yet not all drivers are going to work with it. Some drivers are very specific about the operating system version, so you might have to wait until they release Windows 8 drivers (if they make them for your model).

    You could try redownloading the drivers from HP, they might be corrupt.

    Some drivers might be available using Windows Update.
     
     


    It looks like you already tried this option:

    Troubleshoot Compatibility

    This can help with some (but not all) programs/drivers:
    1) Uninstall the program if it's already installed. Then when you install/reinstall it instead of double clicking on the install file right click it and select "Troubleshoot Compatibility"
    2) Then click "Try Recommended Settings" and in the next windows click "Start the Program" to install it.
    3) After it installs see if it works correctly. Please note - some programs may not be able to run in Windows 8.

    Wednesday, January 18, 2012 5:27 AM

All replies

  •  it doesn't find the printer on the network.



    On the driver download page the following "update" is available for your printer:
    Windows 7 Critical Update to enhance reliability of network connection
    "This update corrects an issue which causes network-connected printers to disappear from the system."




    Since Windows 8 has not been released yet not all drivers are going to work with it. Some drivers are very specific about the operating system version, so you might have to wait until they release Windows 8 drivers (if they make them for your model).

    You could try redownloading the drivers from HP, they might be corrupt.

    Some drivers might be available using Windows Update.
     
     


    It looks like you already tried this option:

    Troubleshoot Compatibility

    This can help with some (but not all) programs/drivers:
    1) Uninstall the program if it's already installed. Then when you install/reinstall it instead of double clicking on the install file right click it and select "Troubleshoot Compatibility"
    2) Then click "Try Recommended Settings" and in the next windows click "Start the Program" to install it.
    3) After it installs see if it works correctly. Please note - some programs may not be able to run in Windows 8.

    Wednesday, January 18, 2012 5:27 AM
  • TrekDozer,

    Thanks for the suggestions, but I've already tried those things (latest hp win7 drivers, critical update, etc.).  I'm guessing the installation isn't going to go well until either win8's next beta or final release. I'm reading on various forums that everybody trying to install hp printers is having the same problems as I am.

    Wednesday, January 18, 2012 8:02 PM