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Content compliance failed - policy10.2.3 and 10.5.1

    Question

  • We have built an app that allows nurses to select the correct type of dressing for a wound based on the wound type.

    The app is already available for Windows 8.1 and Windows Phone but we are now trying to make it available to Windows 8.0 users (it was originally packaged under Windows 8.1)

    Our app has failed content compliance for the following reasons:

    Your app doesn't meet requirement 10.2.3

    Your app doesn't meet requirement 10.5.1

    Notes from Testers:

    The privacy policy provided for this app fails to inform users of the personal information transmitted by your App and how that information is used, stored, secured, and disclosed. See policy 10.5.1 for details about the requirements for a privacy policy.

    Additionally we have received a PDF with 2 pages of information but the second page has a blank image!? I'll post these separately - can't at the moment due to account not been verified

    With regards to 10.5.1, if we added a link to the privacy policy to the description in Windows store and on the contact page of the app would that be enough to pass certification? The policy in question is here: http://www.bsnwoundcare.co.uk/#page-legal-disclaimer.

    The app does not collect personal information but there is a contact page containing a mailto link so users can email from their device.

    With regards to 10.2.3, I cannot find any information about this on the following page: http://msdn.microsoft.com/en-us/library/windows/apps/dn764944.aspx it seems to stop at 10.2.2.

    Judging by the PDF we received (link above) I can only guess that this is to do with the images of wounds contained in the app. We have age-rated the app at 12+ which was fine for our previous submissions.

    Can anyone offer any advice? The feedback given to us so far is quite vague.

    Thanks

    • Edited by adigiltd Thursday, December 4, 2014 2:54 PM
    Thursday, December 4, 2014 2:46 PM

Answers

  • Hello Adigiltd,

    If you are still having issues with your app failing certification please contact Dev Center
    Support
    for further assistance.

    -Miles



    Windows and Windows Phone Dev Center Support

    Send us your feedback about the Windows Platform

    Wednesday, December 10, 2014 3:26 PM
    Moderator
  • I think we will do that in any case.

    So far, after correcting the privacy policy issue we have submitted several times and it is now the age rating that's causing problems.

    Bare in mind that we already have a published version of this app for Windows 8.1 and Windows phone with an age rating of 12+, the latest submissions have failed because the age rating of 12+ was not suitable.

    We changed the age rating to 18+ but this failed again because that age rating is reserved for games. We've re-submitted again today with 16+ - fingers crossed!

    • Marked as answer by adigiltd Tuesday, December 16, 2014 2:42 PM
    Thursday, December 11, 2014 10:03 AM

All replies

  • about privacy policy , for windows store app , first you need input the policy url when you submit apps (on description page) , and provide a link (or link button ) on SettingPanel.


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    Thursday, December 4, 2014 5:47 PM
  • Thanks for the reply. We'll give that a go and try again.

    With regards to the issue with 10.2.3, any suggestions here?


    Thursday, December 4, 2014 7:38 PM
  • Thursday, December 4, 2014 7:38 PM
  • Thursday, December 4, 2014 7:39 PM
  • We have added a privacy policy to the settings page (see below) and the option provided for the privacy policy URL in the windows store description has been completed.

    Is this sufficient to pass certification now as we are keen to re-submit?

    Can anyone give some input on 10.5.1 and expand on what aspect of the app's content violated that policy?

    Friday, December 5, 2014 12:56 PM
  • Hello Adigiltd,

    If you are still having issues with your app failing certification please contact Dev Center
    Support
    for further assistance.

    -Miles



    Windows and Windows Phone Dev Center Support

    Send us your feedback about the Windows Platform

    Wednesday, December 10, 2014 3:26 PM
    Moderator
  • I think we will do that in any case.

    So far, after correcting the privacy policy issue we have submitted several times and it is now the age rating that's causing problems.

    Bare in mind that we already have a published version of this app for Windows 8.1 and Windows phone with an age rating of 12+, the latest submissions have failed because the age rating of 12+ was not suitable.

    We changed the age rating to 18+ but this failed again because that age rating is reserved for games. We've re-submitted again today with 16+ - fingers crossed!

    • Marked as answer by adigiltd Tuesday, December 16, 2014 2:42 PM
    Thursday, December 11, 2014 10:03 AM
  • Changing the app's rating to 16+ did the tick and this is now live.

    Tuesday, December 16, 2014 2:43 PM