Kinect disconnects every once in a while. RRS feed

  • Question

  • Hi,

    I am using a Kinect V2 on a Windows 10 Enterprise 2016 LTSB.

    We have occasional disconnects. At this point I cannot reproduce these events.

    Somethimes 1 time in 24h. Somethimes 10 times in one day.

    Most of the times the kinectservice is restarted and this solves the problem.

    Somethimes however, the kinect must be unplugged and reconnected before it recovers from this.

    In these cases the Kinects is no longer recognised in the device manager.

    After we wait for +/- 30seconds and switch on the power of PC and Kinect again. 

    Is there a know state from which the kinect only recovers by disconnecting it for x seconds?

    This normally soves the problem straight away. Somethimes more than 1 try is needed.

    Does this sound familiar?

    I have read about problems after ceraint windows updates with the Kinect on the forum. The suggested fix version does not seem to be available for LTSB is this correct?

    Do you have a suggestion on how to debug this issue. Again the kinectservice restarting is not nice but ok. The Kinect becoming unrecognised is a large problem.

    Thanks a lot

    Wednesday, March 13, 2019 7:46 PM