locked
Something happened - installation stops at 69%

    Question

  • Hi

    I have been trying 4 times to install Windows 8.

    The installation stopped each time at 69% telling me : "Something happened"

    The installation stops and the only possibility I have is to hit the cancel button.

    Thursday, September 15, 2011 8:27 AM

Answers

  • I found the source of my problem - not reading the instructions.  I was running setup from within Windows 7 rather than creating a bootable USB memory stick.  Once I did that, I was able to install the new OS without any problems.  If you need help creating a bootable USB device here is the reader's digest version:

    Insert the flash disk in a usb port

    Click on Start, type: diskpart [Enter]
    Type: list disk [Enter]
    Type: select disk {number for the usb drive}
    If you want to get info on the select drive, type: detail disk [Enter]
    Type: clean [Enter]
    Type: create partition primary [Enter]
    Type: select partition 1 [Enter]
    Type: active [Enter]
    Type: format fs=fat32 [Enter] (takes awhile)
    Type: assign [Enter]
    Type: exit [Enter]

    Device is now ready for the OS files


    Love2Nap
    Tuesday, September 20, 2011 1:37 AM

All replies

  • What is the screen that it stops in?  What selections did you make during setup, and what is your system configuration? 
    Thursday, September 15, 2011 4:46 PM
  • I'm getting the same thing at 58%.  I'm trying to install it on an ASUS EP121.  Choosing the defaults with save nothing, download updates....  I have about 23GB of hard disk free so there should be enough room.  I've rebooted several times and uninstalled almost all the extra apps on the system.  I'm installing from a flash drive where I've extracted the ISO files.  Next I'll try downloading the smaller ISO without all the development tools to give it a try by booting off a dvd.
    Thursday, September 15, 2011 7:04 PM
  • Hello Site-Jumper & Love2Nap,

     

    We would like to gather some log files for further investigation of this issue.

     

    Please send an email to commod@microsoft.com with the log files listed below attached, include your display name in the email.

     

    Below are the logs we are requesting:

     

    setupact.log and setuperr.log from \Windows\Panther folder

    setupact.log and setuperr.log from the $Windows.~BT folder

     

    Important:  Please note this is not a support email address, and sending this information does not guarantee that Microsoft will be contacting you for a follow up.


    Michael
    Monday, September 19, 2011 7:23 PM
    Owner
  • I found the source of my problem - not reading the instructions.  I was running setup from within Windows 7 rather than creating a bootable USB memory stick.  Once I did that, I was able to install the new OS without any problems.  If you need help creating a bootable USB device here is the reader's digest version:

    Insert the flash disk in a usb port

    Click on Start, type: diskpart [Enter]
    Type: list disk [Enter]
    Type: select disk {number for the usb drive}
    If you want to get info on the select drive, type: detail disk [Enter]
    Type: clean [Enter]
    Type: create partition primary [Enter]
    Type: select partition 1 [Enter]
    Type: active [Enter]
    Type: format fs=fat32 [Enter] (takes awhile)
    Type: assign [Enter]
    Type: exit [Enter]

    Device is now ready for the OS files


    Love2Nap
    Tuesday, September 20, 2011 1:37 AM