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How to revoke Product ID registration RRS feed

  • Question

  • There has been a duplicate registration of Device USB Product ID's for a mouse & headset.

    Now whenever the mouse is connected to Windows PC, there is an driver error. When checking out the error, the PC tries to activate an audio driver, then Device status turns to: 'this device cannot start'.

    I want to know how we can revoke the headset product ID registration so the mouse works as normal again.

    Wednesday, February 13, 2019 12:49 PM

All replies

  • This is a difficult mistake to recover from.  You should first try right-clicking on the audio device in Device Manager, then choose Uninstall and select "Delete Driver Files"  Then try unplugging and replugging.

    Tim Roberts | Driver MVP Emeritus | Providenza & Boekelheide, Inc.

    Thursday, February 14, 2019 8:04 AM
  • If the problem persists please provide the HWID in question.
    Friday, February 15, 2019 7:58 PM