The application cannot be tested for compliance for Windows Phone Application Certification Requirements because it fails to launch on all Windows Phone devices. RRS feed

  • Question

  • Hi, my app was tested on these devices by Microsoft:

    HTC HD7
    HTC Radar 4G
    Nokia Lumia 610
    Nokia Lumia 620
    Nokia Lumia 820
    Nokia Lumia 920
    Samsung Focus

    I tested it on an HTC Trophy running 7.8 and it worked fine. I am not so fortunate to own so much devices and I do not have a CPU with SLAT support and therefore cannot run the emulator.

    But somehow, my app managed to crash on one of those devices and I do not have a stacktrace or any clue. How should I proceed?

    Thursday, January 9, 2014 3:18 PM


All replies

  • Nokia has a system that allows you to test applications on actual devices.  See the Nokia Developer - Remote device access page.

    You can also release a beta version of the application that users can try on actual devices.  See the Beta testing your app and in-app products page.

    Friday, January 10, 2014 7:38 AM
  • Thank you for the Nokia Remote Device Access site! But there is no stacktrace available? Perhaps something to add to the certification process, to send developers more information about the crashes.
    I have read on the http://rda.cellulardata.com/userguide_fn/ about installing an application, but have not found how to install an .xap
    Friday, January 10, 2014 10:07 AM
  • Hello JP Hellemons,

    Microsoft is testing your app for usability and for compliance with the certification requirements. No further details such as crash logs or debug information are available when your app does not pass certification. The test failure report provides detailed steps to reproduce the issues found by the testers for your app including the devices that were used for testing.

    You should start by running the Windows Phone Store Test Kit which will help you catch any coding issues. This is built into the SDK.

    You should also test your app as a beta and install it on a physical device via the store client, as previously suggested, since this will allow you to test your app after it as been processed by the store, similar to how the testers are testing your app.

    Please also review this blog article which goes over the common reasons your app may fail to launch.


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    Windows 8 UI Developer Support

    Friday, January 10, 2014 6:25 PM
  • Hi, I had the app installed as beta and it crashed at launch. But there is no crash report in the https://dev.windowsphone.com/en-us/dashboard
    so I have added bugsense for wp7 now. Hope that it will provide me more crash info.
    Thursday, January 16, 2014 3:53 PM