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Approval Workflow error in Sharepoint 2010 - Cannot open 'Open this task' button in Outlook 2010 RRS feed

  • Question

  • Hi ,

    I created an approval workflow in sharepoint 2010 but i am having issues in opening the task button using outlook 2010.

    the message says,

    'An error occured while retrieving the workflow details. This maybe cause by:

    Not having connectivty to server

    the task no longer exist

    you do not have permission to access the task

    '

     

    please help. thank you very much.

     

     

    Wednesday, May 4, 2011 9:34 AM

Answers

  • Hi,

     

    Please try to add your SharePoint site as a member of the Local Intranet sites in Internet Explorer (Internet Options>Security>Local intranet>sites). If the site is added to trusted site, I get the same error as you.

     

    Let me know the result.


    Xue-Mei Chang
    Friday, May 6, 2011 7:21 AM

All replies

  • Hi,

    ensure that your user accessing the workflow task list in your sharepoint site has contribute rights.

     

    hope this helps,

    patrick



    follow my blog http://patrick.lamber.blogspot.com to get additional tips and information about SharePoint, Project and ASP.NET
    Wednesday, May 4, 2011 9:45 AM
  • hi patrick - thanks for your reply.

    my user has a full control access on the site.

    yet, i'm still getting the error.

    thanks so much.

    Wednesday, May 4, 2011 9:58 AM
  • Hi,

    the user should try to open the workflow task directly on the SharePoint site. Double check if this works.

     

    br,

    patrick



    follow me on:
    my blog http://patrick.lamber.blogspot.com
    on Twitter: @patricklamber
    Wednesday, May 4, 2011 10:09 AM
  • Are you opening task from you local network?
    Don't forget to vote for useful replies and/or mark answers for your questions - that helps other guys to find the answer faster.
    Wednesday, May 4, 2011 4:14 PM
  • Hi patrick - thanks again for your reply. yes i did open it from the workflow task site. and it works. but i really want it to open in outlook 2010, because most of the users that will upload on the library are not really technical, so i am not sure why does the button in the outlook doesn't work. thanks.

     

    hi alexey- thanks for replying. yes i am opening it from my local network. and i'm opening it via the outlook 2010 Open This Task button, and the button doesnt work, it displays the error i mentioned above. thanks.

    Thursday, May 5, 2011 1:11 AM
  • Hi,

    did you try to use a sniffer to see how Outlook 2010 is accessing the server? I assume that Outlook uses an address for access which is not reachable. I found this tool (http://www.cleanersoft.com/sniffer/free_http_sniffer.htm), but never tried it out.

    If you get the URL Outlook is accessing, try to use it to access it from the browser of your user. It could be that you have to configure the alternate access mappings correctly.

     

    hope this helps,

    patrick



    follow me if you want on:
    my blog http://patrick.lamber.blogspot.com
    Twitter: @patricklamber
    Thursday, May 5, 2011 4:14 AM
  • Hi,

     

    Please try to add your SharePoint site as a member of the Local Intranet sites in Internet Explorer (Internet Options>Security>Local intranet>sites). If the site is added to trusted site, I get the same error as you.

     

    Let me know the result.


    Xue-Mei Chang
    Friday, May 6, 2011 7:21 AM
  • Yup, I can confirm that Xue-Mei's suggestion is the fix. I got the same error and moving the site from Trusted zone to Intranet zone fixed it.
    Sunday, September 11, 2011 11:13 PM
  • Hi,

    My site is well in the trusted site zone and the issue persists :(

    Do we know more about this error?

    Regards,

    EM.

    Friday, April 21, 2017 2:55 PM