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Silverlight on Mac RRS feed

  • Question

  • So I've been trying to watch netflix on my mac. For like a week straight i get the Silverlight Installation Error 2104. I've uninstalled it all the way and re-installed it and i still get the same message
    Wednesday, October 1, 2014 4:38 PM

Answers

  • Hi sportttfreek4,

    First try to check the following about the Silverlight 5 system requirements to see if your PC meets:
    #Compatible Operating Systems and Browsers for siverlight:
    http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx .

    As you said that after uninstalling and re-installing it, you still get the same message, maybe you do not uninstall the silverlight well, so it will not let you install silverlight successfully. Then please try the following articles:
    #Fix Silverlight on a Mac:
    http://www.ctimls.com/Support/KB/Error%20Fixes/Fix_Silverlight_issues.htm .

    #How to Uninstall Silverlight on Mac OS:
    http://www.uninstallonmac.com/how-to-uninstall-silverlight-on-mac-os-x/ .

    Besies, this thread is similar to yours, please try to refer to:
    #Netflix error: 2104:
    http://social.msdn.microsoft.com/Forums/en-US/1501fc1b-557f-488c-b1a6-8ffba89adcd8/netflix-error-2104?forum=silverlightgen

    Best Regards,
    Amy Peng

    This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click HERE to participate the survey.

    • Marked as answer by Jonny_D Wednesday, October 8, 2014 3:15 AM
    Friday, October 3, 2014 2:25 AM
    Moderator

All replies

  • Hi sportttfreek4,

    First try to check the following about the Silverlight 5 system requirements to see if your PC meets:
    #Compatible Operating Systems and Browsers for siverlight:
    http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx .

    As you said that after uninstalling and re-installing it, you still get the same message, maybe you do not uninstall the silverlight well, so it will not let you install silverlight successfully. Then please try the following articles:
    #Fix Silverlight on a Mac:
    http://www.ctimls.com/Support/KB/Error%20Fixes/Fix_Silverlight_issues.htm .

    #How to Uninstall Silverlight on Mac OS:
    http://www.uninstallonmac.com/how-to-uninstall-silverlight-on-mac-os-x/ .

    Besies, this thread is similar to yours, please try to refer to:
    #Netflix error: 2104:
    http://social.msdn.microsoft.com/Forums/en-US/1501fc1b-557f-488c-b1a6-8ffba89adcd8/netflix-error-2104?forum=silverlightgen

    Best Regards,
    Amy Peng

    This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click HERE to participate the survey.

    • Marked as answer by Jonny_D Wednesday, October 8, 2014 3:15 AM
    Friday, October 3, 2014 2:25 AM
    Moderator
  • After having tried to install SILVERLIGHT on my intel Mac without luck I changed the installer by choosing :
    1. Get info after high lighting the SILVERLIGHT installer icon
    2. Change the installer to the Mac default and try install again worked for me. 
    Tuesday, April 14, 2015 5:38 AM