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Win8.1 app not visible on Windows 8 Store but appearing on Windows 10 Store RRS feed

  • Question

  • Hi,

    we submitted an Windows8.1 Store App  named RFIDAeroTrack on Microsoft store and also selected 'Windows 10 Desktop' for visibility. However when the status of the app changed to 'In to Store', it is visible only on Windows 10 devices but still not available on Store for Windows 8  devices.

    we contacted Store support but they asked to contact Developer Support but we dont know which option to select on developer support page as none of the options seem valid for this issue.

    Kindly help us resolve this issue as our clients mainly use 8.1 tablets and they are not able to download the app.

    Kind regards,

    Atin..

    Wednesday, October 31, 2018 2:03 PM

All replies

  • Hi Atin,

    >it is visible only on Windows 10 devices but still not available on Store for Windows 8  devices.

    Your app is Windows 8.1 app and it couldn't be found in the Windows 8 device.

    I found your app in my Windows 10 Store and noticed that the architecture of app is x86,do you know what your clients' system architecture are?

    Best regards

    Daisy  Tian


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    Thursday, November 1, 2018 8:51 AM