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Can't uninstall printer

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  • I'm trying to uninstall my printer so I can try re-installing it in compatibility mode because of right now the computer won't find it but every time I go to uninstall the printer it still shows up in my programs in control panel and when I run the install for the printer it also says it's already installed. Anyone know how I can remove it from the computer as uninstalling doesn't seem to be working.
    Tuesday, December 27, 2011 4:55 AM

Answers

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  • dwc2987,

    Have you tried a refresh to see if this alleviates your problem?

    To do a refresh of your machine then please do the following:

    1. Click Start > Control Panel

    2. Select the General section on the left

    3. Click the “Get started” button under “Refresh your PC without affecting your files”.

    4. Click the Next button at the “Refresh your PC” step of the wizard.

    · This first step of the wizard is shown in a green strip that covers the middle portion of the screen.

    · The description text at this step shows the following:

    Here’s what will happen:

    · Your files and personalization settings won’t change.

    · Your PC settings will be restored to their defaults.

    · Apps from Windows Store will be kept. All other apps will be removed.

    5. Insert the USB key or DVD with the Windows installation files if prompted.

    · This description text at this step shows the following:

    Insert your Windows installation or recovery media

    · Some files are missing. The media will provide these files.

    · As soon as you insert the media, the wizard automatically moves to the next step.

    6. Click the Refresh button at the “Ready to refresh your PC” step.

    · This description text at this step shows the following:

    Your PC will restart. This will take a few minutes.

    At this point, the PC will restart and the Push Button Reset process will take over. Once completed, your PC will reboot and the user will be left at the Lock Screen where they can log back in with their existing user account.

     “When you reset your PC your personal files and apps will be removed and your PC settings will be restored to their defaults.”

    Please post back with the results

    Thanks,


    Chris
    Tuesday, December 27, 2011 6:18 PM
  • If you go to Programs and Features in Control Panel, do you see the printer manufacturer listed there?
    If so, click to uninstall the printer from there.


    Please let us know the status of your issue.


    Thanks,


    Marilyn
    Thursday, December 29, 2011 8:11 PM
    Moderator
  • Hi dwc2987,

    a printer, if only the driver is installed, may not show in Control Panel-Uninstall a Program, though it may be visible in Device and Printers. Try uninstalling it in the Device Manager. right click the printer in Print queues, click uninstall.


    Irfan
    Friday, December 30, 2011 4:07 PM
  • Hello dwc2987,

    Are you still having an issue with uninstalling the printer?
    If so, please update on your status.

    Thanks,
    Marilyn
    Sunday, January 1, 2012 8:46 PM
    Moderator