Sound card not work RRS feed

  • Question

  •  Why  not work  audio sound card ? I have seem problem with sound card .Not can open Windows Audio Service. 

    Problems found  " One or more audio service isn't running"    No audio devices instaled ?

    Sunday, October 16, 2011 12:11 PM

All replies

  • If you have audio drivers installed:

    Is the sound device disabled?
    A. On the desktop, right-click the speaker icon on your taskbar
    B. Select "Playback Devices"
    C. In the white empty space right click and select both Show Disconnected/Disabled Devices
    D. Do you see icons for your speakers and headphones now? 
    E. If you now see it you may need to right click on the correct sound device and select "Set as default device"


    Open The Audio Troubleshooter

    1. In Metro type: Troubleshoot
    2. Click Settings.
    3. Click Troubleshooter
    4. Click Troubleshoot Audio Playback




    If you don't have audio drivers - Install Drivers

    Have you installed the newest drivers? If not download them from the manufacturers website. Some drivers might be available using Windows update.

    Download Drivers

    Go to the website of the manufacturer and select your computer model (this is usually done in the Support section). You should have the option to download drivers for your model. Download the driver(s) and follow the instructions to install - every computer is different so I can't give you exact directions. You can also try using Windows Update to get drivers - it's located in the start menu.

    Since Windows 8 has not been released yet not all drivers are going to work with it. Some drivers are very specific about the operating system version, so you might have to wait until they release Windows 8 drivers (if they make them for your model).


    If the drivers don't install, try installing them in compatibility mode.

    Troubleshoot Compatibility

    This can help with some (but not all) programs/drivers:
    1) Uninstall the program if it's already installed. Then when you install/reinstall it instead of double clicking on the install file right click it and select "Troubleshoot Compatibility"
    2) Then click "Try Recommended Settings" and in the next windows click "Start the Program" to install it.
    3) After it installs see if it works correctly. Please note - some programs may not be able to run in Windows 8.

    Sunday, October 16, 2011 4:01 PM
  • In addition to what TrekDozer has stated, you can check to see if the Audio Services is started and running.

    On the Start screen, type in Services. msc
    On the apps screen, double click on Services to open.
    Scroll down the list of services.
    Double click on Windows Audio.
    Check to see if the service is started and the Startup type is set to Automatic.
    Next, scroll to Windows Audio Endpoint Builder.
    This service should also be started and the Startup type set to Automatic.

    If you try to start the service and it doesn't start, it should give an error message.
    Please reply back with the error message so we can help further.



    Monday, October 17, 2011 2:54 AM
  • please send me correct error to be  sure work  this  thankcs
    Monday, October 17, 2011 1:17 PM
  • Hey Marian Angheluta,


    We won't know what error, if any, will appear when you complete the steps above. Please follow the steps provided by TrekDozer and Marilyn above. Then test to see if you still cannot play sounds with your soundcard. Be sure to note any error messages that your receive as you complete each of the steps so that you can provide these error messages to us if the above information doesn't resolve your problem.


    Look forward to hearing back from you.

    Wednesday, October 19, 2011 9:56 PM