Error open pdf with more than 300 DPI resolution RRS feed

  • General discussion

  • HI,

    I am using Office Online OnPremise with the update July 2020 version.

    When I try to open documents scanned with High Quality, over 300 DPI I can see an error window with the option to Restart. If I select Restart I can open the document. The message that I see when I try to open these type of documents is "Sorry we ran into a problem".

    It's a known bug that will be solved in the future? Or have you any solution or something to do?

    Best regards,


    Tuesday, November 10, 2020 10:21 AM