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Get the updated license for Visual Studio Community 2015 failed

    Question

  • Hi,

    I tried to click on the link 'Check for an updated license' because my Visual Studio Community 2015 License expired. but I've got a message saying that 'Failed to download a new license.' after entering my email address 'desmondvs@hotmail.com' and password.

    you help is so much appreciated.

    Regards

    Thursday, March 10, 2016 10:16 PM

Answers

  • Hi Desmond Tam,

    The Visual Studio Community 2015 Edition is free for everyone to use, the issue may be related to your network connection or your sign in account.

    Firstly, please check the connection of your network. And then open the Internet Explorer, open one website, if it could be opened successfully, indicating your network is well.

    Besides, maybe your IE doesn’t trust the Visual Studio web page or the sign in page, try to add the

    https://www.visualstudio.com/, https://login.microsoftonline.com/ and

    https://login.live.com/https://login.microsoftonline.com to your trusted zone.

    Second please go to https://account.microsoft.com/about and sign up for an another account. It's free. When you complete the process, you can sign into Visual Studio using the same email address.

    After signing in successfully, you could use VS 2015 Community properly.

    In addition, make sure the version of your IE is 11.

    Best Regards,

    Lake Xiao


    Friday, March 11, 2016 5:24 AM
    Moderator