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What is wrong with Seller Dashboard and when will it finally get better? RRS feed

  • Question

  • Hello Apps for Office team,

    We have a problem with the Office Store Dev Dashboard (payout) which I experience for years already. I have some paid apps published in the Office Store. When I open my Sales Report here: https://commerce.microsoft.com/PaymentHub/taxreport?lang=en-US&accountid=7mLaeQAAAAAAAAAA

    I can see there are some sales each month. Now, If I try to open Payout summary here: https://developer.microsoft.com/dashboard/fdpayout - it says "None of your published apps have sold yet". How is that possible? We have been selling apps for almost three years now and never get any payout from Microsoft (I think we actually got it just once in the very beginning and that is it). Have Microsoft stolen all my money? :)

    I can say that the kind of service Microsoft Provide with Developer Dashboard does not motivate us as developers to continue working in that direction, even we already put a lot of effort to develop and publish our apps.

    Do not you have any plans to improve Office Store experience for developers?

    And more questions: when will you add an option to see account balance? It is so unclear at the moment how much money after all sales do I have on my account? How much Microsoft takes as a commission? When can I expect a new payout to be proceed? Any store should have this basic analytics available right away. Office Store exists for many years now and still does not have it, why?

    Friday, September 15, 2017 8:15 AM

All replies

  • I have these same problems for more than one year, I  am still surprised that how come this dashboard still in such a bad quality. I have reported my issues to the support team of MS, and still nothing changed. Seems to me, they does not care this even a little bit.
    Thursday, October 18, 2018 1:52 AM