App Trial Period expiring early


  • Hi,

    We have recently had two customers claim that our app that they downloaded expires after 48 hours when the store release is set to 7 days.

    Given that this is all entirely out of our control, is it possible there is a recent bug in the trial system that hasn't really been noticed, or do we just have customers who are possibly somehow forgetting when they downloaded the app then claim only 48 hours use?

    I guess one other option is they download it and then after 5 days use it for the first time, believing the trial starts at use, not download... which is not an unfair expectation actually when I think about it.


    Tuesday, March 18, 2014 4:34 PM