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Can't renew Developer account

    Question

  • Hi - my Live developer account has expired & I've been unable to renew it.  When I go to Subscription->Renew, and fill in my payment details, I get "Your payment account is not valid. Update your payment account and try again."

    The Subscription page also has a "Change your payment method" link.  If I follow that, it asks me to enter the CVV of a card I no longer own.

    Any suggestions?

    Thursday, December 5, 2013 9:53 AM

Answers

  • Hi Jonathan del Strother,

    Thanks for your question. For help with renewing your developer account or updating the account payment information, you will want to submit a support request with Windows Store Developer Support. One of our Support Engineers will be able to help with this request.

    Jonathan

    Tuesday, December 31, 2013 11:47 PM
    Moderator