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Can't install Visual Studio 2019 community!! RRS feed

  • Question

  • Everytime i try to install vs i simply can't.Iget this error("Sorry,something went wrong)

    Please tell me what can i do to solve this problem.

    Friday, June 14, 2019 9:28 AM

All replies

  • Hi TheLouget,

    Welcome to the MSDN forum.

    Before the installation, please make sure windows update is up to update, clean up %temp% folder and temporarily disable any antivirus software and run the installer as administrator.

    If not works, please try to clean up the installed VS like the following and re-install it:

    • See if you have this file on your machine: "%programfiles(x86)%\Microsoft Visual Studio\Installer\resources\app\layout\InstallCleanup.exe"
    • If so, please launch it from an admin command prompt with a -full param:

    InstallCleanup.exe -full

    • If not, please manually delete the "%programfiles(x86)%\Microsoft Visual Studio\Installer” folder
    • Relaunch the newly downloaded vs_enterprise.exe (or vs_professional.exe or vs_community.exe…)
    • Allow the first step to install the installer
    • Once the installer comes up and you can see workload choices (.net desktop and the like), close it
    • Go launch the same InstallCleanup.exe to clean up old build of VS
    • Then re-run the VS installer to install

    If this issue persists, I need your help to collect the installation log files. Download collect.exe from the link https://aka.ms/vscollect and go to %TEMP% find the file vslogs.zip, upload to https://onedrive.live.com and share the link in here.

    Best regards,

    Sara


    MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com

    Monday, June 17, 2019 2:02 AM
    Moderator
  • Hi TheLouget,

    Do you have any updates? If this installation still failed, please feel free to let us know and share the log files.

    If you have already solved this issue, we are welcome you share the solution or mark the helpful reply in here, thanks for your cooperation.

    Have a nice day!

    Best regards,

    Sara


    MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com

    Thursday, June 20, 2019 1:42 AM
    Moderator