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Whenever my laptop wakes up from sleep, I get a black screen

    Question

  • Running the Windows Developer Preview and whenever my laptop wakes up from sleep, I get a black screen and I have to reboot.

    Anyone else seeing this, any suggestions on how to fix it?

    HP DV6-6026tx

    Thanks


    Ian Oakes www.trillian.com.au
    Tuesday, September 20, 2011 9:43 AM

All replies

  • Based on the research I’ve done, it appears that your computer has an AMD Radeon HD 6770M graphics card. First, I would try updating the drivers for this card to windows 7. Second, If that doesn’t work, try going to the metro control panel -> General Settings -> Under Refresh your PC without affecting your files, click on “Get Started.” Follow the prompts to restore your pc settings to their defaults.

    Do any of these steps resolve the issue?

     

    Tuesday, September 20, 2011 11:34 AM
    Answerer
  • In addition to the information from Amy, verify if you have the Windows Updates installed.
    One of the updates resolves an issue with waking from Sleep that might help with your issue.

    Thanks,

     

    Marilyn

    Tuesday, September 20, 2011 7:56 PM
    Moderator
  • Thanks, but I've been getting this since a fresh install of Windows, I've installed the latest drivers from the HP site and I've got all windows updates installed. I tried downloading the drivers from the AMD site but the installer errors with a message about OS compatibility.

    Any other ideas?


    Ian Oakes www.trillian.com.au
    Tuesday, September 20, 2011 9:42 PM
  • For the driver/drivers you downloaded use the compatibility troubleshooter to install them to see if that resolves the problem.
    You can do this by:

    ·         Enter the Start screen

    ·         Move your mouse to the bottom left of the screen to expand the Charms section

    ·         Select Search

    ·         Type Compatibility

    ·         Click Settings in the right column

    ·         Click Run programs made for previous versions of Windows

    ·         Then follow the prompts and direct the troubleshooter to the installer for your computer's driver.

     
    Let us know if this helps to get the drivers installed from AMD.


    Marilyn
    Thursday, September 22, 2011 11:05 PM
    Moderator
  • Ok, so I tried running the driver installer as requested, however now it tells me that the version of my graphics adapter is not supported.

    The installer I've download is the Catalyst Mobility 64 Bit Util, which was the one recommended by the AMD website. I also ran their detection tool and it also prompted me to download the same installer.


    Ian Oakes www.trillian.com.au
    Friday, September 23, 2011 9:27 AM
  • Did you run the drivers in compatibility mode?

    You may have to check with the manufacturer to see if they can provide a driver.
    Marilyn
    Friday, September 30, 2011 2:13 AM
    Moderator
  • Yes, when running the driver installer in compatibility mode, it displayed a message indicating that my version of the graphics adapter was not supported. This was after there detection tool told me it was the correct installer to download.

    I'll try with the manufacturer to see if they can supply an updated driver, however I fear they'll tell me to come back after Windows 8 is released.


    Ian Oakes www.trillian.com.au
    Friday, September 30, 2011 4:07 AM