Emails disappear after 7 days in inbox RRS feed

  • Question

  • Emails that arrived to our inbox over 7 days ago are disappearing. This is happening in a shared inbox with 10 users. Emails are not in the deleted folder or archived anywhere. We have several rules to route our desired emails to separate folders within this inbox, but all 10 users have noticed that emails vanish even in these folders. I've checked the auto archive settings and these are not enabled. I am running out of ideas! Dont know what is causing the emails to evaporate but we need them back :(
    Saturday, November 7, 2020 4:02 AM

All replies

  • Hi,

    Please note: Exchange Server Development forum mainly discuss issues about Exchange development, and it's not monitored. Other TechNet Exchange sub-forums are migrated to Microsoft Q&A. We invite you to post new questions with related tags in the new forum.

    For your issue about missing messages, we helped to create a new thread and provided suggestions in Microsoft Q&A. Please go to [Migrated from MSDN Exchange Dev] Emails disappear after 7 days in inbox to continue the discussion. Thanks for your understanding.


    Lydia Zhou

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, November 9, 2020 6:30 AM