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Skype for Business Call drops RRS feed

  • Question

  • Hello,

    We have S4B 2015 and one user has quite strange issue.

    When he calls to the particular number in another country after couple minutes the call is dropped.

    This happens in most cases. Diagnostic report does not show any issues (is green) and report this

    "10027,Normal termination response from gateway after the call was established". Found the idea that the gateway drops the calls.

    But what is the reason of this and how to troubleshoot?

    thanks.

    Saturday, July 27, 2019 9:44 PM

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