Error when installing installation support files on 2008 R2

Question

I am installing SQL Server 2008 R2 on a Server 2008 R2 machine. I run setup as administrator and I get to the Install Support Files step. It goes through several of the "workflow" steps. When it gets to "ExecuteStandardTimingsWorkflow" step, it throws an error:

"SQL Server Setup failure.

Attempted to Read or Write protected memory. This is often an indication that other memory is corrupt.."

I ran this on several other physical as well as virtual machines and I get the same problem. With SQL 2005, there is a similar issue where it tries to install to a compressed directory and throws the error. 

If this is the same situation, If I can find out what is being installed where during ExecuteStandardTimingsWorkflow I can check that, but if it is something simpler, please advise.

Answer 1

About the error:

"Attempted to Read or Write protected memory. This is often an indication that other memory is corrupt.."

I have usually seen this during an upgrade scenario for Reporting services from SQL 2005 to 2008. the upgrade goes succeessful. However upon upgrade you are not ble to browse the Report Server URL after upgrading to SSRS 2008 .

This is caused by virtual directories in IIS having the same name and TCP port numbers as the virtual directories specified within the SSRS configuration

Resolution is simple;

Remove the Reports and ReportServer virtual directories in IIS to ensure there are no conflict between those virtual directories and the ones in Reporting Service. Then recreate the virtual directories in the SSRS Config Manager.

Not sure if this is your case. Worth checking once..

---

Prashant [MSFT] -- This posting is provided "AS IS" with no warranties, and confers no rights.

Answer 2

This is a new install and not an upgrade so reporting services have never been created or started.   So clarification, this is a bare metal install from the ground up with all new installs.  Any other ideas?  Any way I can find out what is being installed during ExecuteStandardTimingsWorkflow?

 

As added information, Web Server Role and .NET 3.51 framework and Windows Process Activation Services Features have been installed and patched. Everything else is Server 2008 R2 Enterprise. Nothing else has been installed.

 

Thanks,

Jay

Answer 3

Another update. Just in case it was the ISO i  downloaded a new one and I still have the same problem.  What is in the ExecuteStandardTimingsWorkflow and where does it get installed?  I need help please...

Answer 4

Can you try this; Directly run the support files msi from the media:

..\1033_ENU_LP\x64\Setup\sqlsupport_msi\SqlSupport.msi

 

---

Prashant [MSFT] -- This posting is provided "AS IS" with no warranties, and confers no rights.

Answer 5

I ran it and this is what I got:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    msiexec.exe
  Application Version:    5.0.7600.16385
  Application Timestamp:    4a5bc7bd
  Fault Module Name:    msi.dll
  Fault Module Version:    5.0.7600.16385
  Fault Module Timestamp:    4a5bdfdd
  Exception Code:    c0000005
  Exception Offset:    00000000000e87eb
  OS Version:    6.1.7600.2.0.0.274.10
  Locale ID:    1033
  Additional Information 1:    857e
  Additional Information 2:    857e7340a9cf368a90b365933cf6805c
  Additional Information 3:    a5d5
  Additional Information 4:    a5d5482c1e06d409bf1c597b6802b2fe

This would explain why it would crash on all my machines. The same version was installed from the same media on all physical and VMs. After finding this, I tried allowing the service to interact with the desktop and tried (and removed) having the service log on as domain admin just in case, but still crashed.

Any insight would be appreciated

Answer 6

Alright, so seems like msiexec.exe is crashing with an Access denied (c0000005)

Can you check if you are able to install any other software on the same machine. Just to test if msiexec works

Also, are you saying that you used the same media to install ion otehr machines? Are they successful? Instance up and running?

--If this is true, then consider reinstalling windows installer services on the affected server. If this is not true, then worth trying with a different media :)

---

Prashant [MSFT] -- This posting is provided "AS IS" with no warranties, and confers no rights.

Answer 7

I can only find resitributables for installer service version 4.5. Is there a link you can provide for 5.0?

Answer 8

Well I am not sure if you can externally download it. WI 5.0 comes with Win7 & Win 2008 R2

You may try to re-register WI services though

Open an elevated command prompt using "RunAs Administrator"
Now type: msiexec /regserver

---

Prashant [MSFT] -- This posting is provided "AS IS" with no warranties, and confers no rights.

Answer 9

I have the same problem, Any solution?

Answer 10

I have this same problem, did anyone find the solution?

---

Smiley Hike

Answer 11

I just found a solution for me:

 

after executing ExecuteStandardTimingsWorkflow it looks for the support files.msi

 

on a german server with an english language interface it looks in the 1033 directory, but on my german cd it is in the 1031 directory.

 

so I had to copy the CD in c:\install then copy the msi from 1031 directory to 1033 directory.

 

C:\install\SQL\1033_ENU_LP\x64\Setup

Answer 12

I just found a solution for me:

 

after executing ExecuteStandardTimingsWorkflow it looks for the support files.msi

 

on a german server with an english language interface it looks in the 1033 directory, but on my german cd it is in the 1031 directory.

 

so I had to copy the CD in c:\install then copy the msi from 1031 directory to 1033 directory.

 

C:\install\SQL\1033_ENU_LP\x64\Setup

THANKS A LOT! IT WORKS FOR ME, VERY HELPFUL AND EASY

Answer 13

New media fixed this for me. I love my MSDN Subscription!

Answer 14

Hello! I'm having the same problem. I tried the solution described above but had no success.

You must paste the installer within the folder C: \ install?
I'm using Windows 7 32bit. And I already have Visual Studio 2010 installed.

Anyone have any suggestions to help me?

Thank you.

Answer 15

Could you try un-installing SQL Support from Add/Remove program before re-trying ?

---

Regards,
Ahmed Ibrahim
SQL Server Setup Team
My Blog
This posting is provided "AS IS" with no warranties, and confers no rights. Please remember to click "Mark as Answer" and "Vote as Helpful" on posts that help you.
This can be beneficial to other community members reading the thread.

Answer 16

I discovered that the problem was in the version display language on my computer: I was using in Portuguese Portugal. After I changed the language for Pt-BR SQL Server was installed successfully.

Thank you!