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"Domain Ownership" Error during custom domain verification RRS feed

  • Question

  • "Domain Ownership" Error during custom domain verification

    After successfully following the steps in the Azure's internal "mapping custom domains" article, correctly adding the dns records via active directory and via my domain host... issue persists and a "domain ownership" error continues.
    Friday, September 20, 2019 11:29 PM

All replies

  • Thanks for asking question! Could you please double check that the CNAME using is pointing to App Service URL and its correct. You may refer to below steps to ensure if any step missed.

    1. Go to the portal and to your App Service. In the left side blade, Click on Custom Domain
    2. You will see your App Service IP. Copy it because we are going to need it later.
    3. Then Go to your Godaddy/Domain provider account and add the following records. First an A record with the root (@) pointing to your App Service IP. In case you don’t want to have your domain binded to the App Service, you can skip this step.
    4. Then Go back to your App Service in the portal, and into the same blade Custom Domains you will find your App Service URL, copy it.
    5. Then Go back to Godaddy/Domain provider account and if you’d like to use subdomains, add a CNAME record with * pointing to the URL you previously copied. Using * because it will cover any other subdomain you want to use in the future.
    6. Add a TXT record in Godaddy with the root again pointing to your App Service URL. (This as step 3 is just if you want to add your domain to the App Service).
    7. Go back to the portal and click on Add Hostname. Type the domain/subdomain(s) you want to use with your App Service and validate it.
    8. After the validation, you should be able to see your domain under Hostnames assigned to site, if you receive an error in this last step, then
      • Go to the Azure Portal.
      • Select your app.
      • Click on “Diagnose and solve problems.”
      • In the App Service Diagnostics homepage, the guided diagnostics experience is now separated into different problem categories to help you be more focused on the specific issue that you’re facing. Each problem category will have a description and keywords to help describe what types of problems would fall underneath that category.
    Monday, September 23, 2019 6:53 AM
  • Hey,

    Checking in to see if the above answer helped. Let me know if there are still any additional issues we can help with.

    Tuesday, September 24, 2019 7:36 AM
  • Hey, 

    Checking in to see if the above answer helped. Let me know if there are still any additional issues we can help with.


     If the above answer was helpful, kindly do ‘Mark as answer” and/or ‘Vote as helpful’ the post for benefiting the other users with a similar issue.


    Wednesday, September 25, 2019 8:46 AM