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User reporting that Address Book icon in People Picker non-responsive RRS feed

  • Question

  • I still need to get hands on the user's machine and confirm various details like: Compatibility and/or Security (Intranet/Trusted) settings, but in general have you ever seen behaviour where the address book icon pops up a dialog for most people but not for some and only on some pages?

    The browser is IE9.  

    Apparently it works in Chrome ok.

    And to add to the mystery, I asked the user to try another InfoPath form on another page and *that* address book people picker dialog does work.
    Friday, February 6, 2015 3:57 PM

Answers

    1. Was able to recreate the issue with a fresh VM and new install of IE9
    2. Realized that the issue was actually with how Infopath was displaying the form (in IE9 the form was getting cut-off to the edge of the page and not displaying the address-book at all!)
    3. Fixed by pulling in the column width so the address-book icon displays!

    Lesson learned: ask for a screen-shot from user in the future.

    • Marked as answer by USP45 Thursday, February 12, 2015 4:52 PM
    Thursday, February 12, 2015 4:52 PM

All replies

  • Hi USP45,

    Could this issue always be reproduced on these pages (containg InfoPath form) for these particualr users?

    Please try the following see if it helps:

    From IE9 side, try to clear IE cache, use compatibility mode, test on another machine, press F12 to check if there is any error like javascript.

    From SharePoint side, check-out/check-in and publish the problem pages, recycle SharePoint site if possible, also may check ULS log when issue occurs.

    Thanks


    Daniel Yang
    TechNet Community Support

    Wednesday, February 11, 2015 12:13 PM
    1. Was able to recreate the issue with a fresh VM and new install of IE9
    2. Realized that the issue was actually with how Infopath was displaying the form (in IE9 the form was getting cut-off to the edge of the page and not displaying the address-book at all!)
    3. Fixed by pulling in the column width so the address-book icon displays!

    Lesson learned: ask for a screen-shot from user in the future.

    • Marked as answer by USP45 Thursday, February 12, 2015 4:52 PM
    Thursday, February 12, 2015 4:52 PM