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DOCX kills Word - only if opened as an email attachment RRS feed

Answers

  • Hi David,

    This kind of issue is indicative of a product issue.  You may want to open a case with product support and they can take appropriate action if a product bug needs to be filed, or submit a bug on the Microsoft Connect site, http://connect.microsoft.com/

    Regards,

    Mark Miller | Escalation Engineer | Open Protocols Team

    Wednesday, November 28, 2012 7:46 PM
  • Hi David,

    Based on your problem description, if Word (when the file is an email attachment) and IE are crashing then it is indicative of some underlying product bug.  Crash dumps would help point in the direction of the problem and product support is the appropriate place to start to file a product bug in this case. Moreover, if the file opens fine in Word (when not an email attachment) then evidently it parses as a Word DOCX and implies the problem is another underlying component/parser/behavior common to both Word and IE.

    Regards,

    Mark Miller | Escalation Engineer | Open Protocols Team



    Wednesday, November 28, 2012 8:03 PM

All replies

  • Hi David,

    This kind of issue is indicative of a product issue.  You may want to open a case with product support and they can take appropriate action if a product bug needs to be filed, or submit a bug on the Microsoft Connect site, http://connect.microsoft.com/

    Regards,

    Mark Miller | Escalation Engineer | Open Protocols Team

    Wednesday, November 28, 2012 7:46 PM
  • In the past PSS has been unable to find how a DOCX is bad. Do they do that now?

    thanks - dave


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    Wednesday, November 28, 2012 7:48 PM
  • Hi David,

    Based on your problem description, if Word (when the file is an email attachment) and IE are crashing then it is indicative of some underlying product bug.  Crash dumps would help point in the direction of the problem and product support is the appropriate place to start to file a product bug in this case. Moreover, if the file opens fine in Word (when not an email attachment) then evidently it parses as a Word DOCX and implies the problem is another underlying component/parser/behavior common to both Word and IE.

    Regards,

    Mark Miller | Escalation Engineer | Open Protocols Team



    Wednesday, November 28, 2012 8:03 PM