Printer is not showing the normal amount of printer device tests RRS feed

  • Question

  • I am working on a project to certify drivers for some barcode printers. I am familiar with the list of tests that the HCK and HLK usually selects for the printer devices. However in the case of two of the models I am trying to certify the printer does not show up at all under Device Manager on the HCK/HLK controller and in Devices and Printers the test list has only 4 tests for the printer device and large number USB printing support tests.

    Why would a printer show up differently from all other similar printers to the system like this? Is this an indication of a firmware issue with the printer device? How can I get these two models to be seen by the HCK/HLK system the same as all of the other printers I have run through this system it the past?


    Thursday, February 22, 2018 4:28 PM