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.Net Framework 4.0 Installation Issues on Vista - Installation failed with error code: (0x800B010B), "Generic trust failure." RRS feed

  • Question


  • On Vista SP1 when trying to Install dotNetFx40_Full_x86_x64.exe

    We are getting the following errors:-
    Action: Downloading and/or Verifying Items...
    Verifying Digital Signatures: C:\640b7523c9e5a6956857b54c50\SetupUtility.exe
     C:\640b7523c9e5a6956857b54c50\SetupUtility.exe: Verifying signature for SetupUtility.exe...
    C:\640b7523c9e5a6956857b54c50\SetupUtility.exe - Signature verification for file SetupUtility.exe (C:\640b7523c9e5a6956857b54c50\SetupUtility.exe) failed with error 0x800b010e (The revocation process could not continue - the certificate(s) could not be checked.)
     C:\640b7523c9e5a6956857b54c50\SetupUtility.exe Signature could not be verified for SetupUtility.exe
    No FileHash provided. Cannot perform FileHash verification for SetupUtility.exe
    File SetupUtility.exe (C:\640b7523c9e5a6956857b54c50\SetupUtility.exe), failed authentication. (Error = -2146762482). It is recommended that you delete this file and retry setup again.
    Failed to verify and authenticate the file -C:\640b7523c9e5a6956857b54c50\SetupUtility.exe
    Please delete the file, C:\640b7523c9e5a6956857b54c50\SetupUtility.exe and run the package again
     Action complete
    calling PerformAction on an installing performer
     Action: Performing actions on all Items...
    Wait for Item (SetupUtility.exe) to be available
    Final Result: Installation failed with error code: (0x800B010B), "Generic trust failure. " (Elapsed time: 0 00:00:24).
     Action complete
    Monday, May 3, 2010 6:50 PM

Answers

  • Hi Viren,

    Based on the error message, it looks like that your issue is related to the signature verification for file SetupUtility.exe.

    Could you please help me to try the following steps one by one to install .NET Framework 4.0?

    - Check whether you can find the file "C:\640b7523c9e5a6956857b54c50\SetupUtility.exe".

      Please also check the hidden files and folders via the following steps:
      1) Click Start, and open Computer.
      2) On the Tool bar, click Organize and choose Folder and Search Options.
      3) Click the View tab, and check to select the Show hidden files and folders option, and click OK.

      If you can find it, please completely remove it.

    - Download .NET Framework 4.0 Standalone installer
      Note: You can try some download manager software to help downloading.

    - Run the installer to install .NET 4.0 with Administrator Privilege
      Note: Right-click the installer >> "Run as Administrator"

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen
    MSDN Subscriber Support in Forum
    If you have any feedback on our support, please contact msdnmg@microsoft.com


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    • Edited by YiChun Chen Tuesday, May 11, 2010 4:44 AM typo
    • Marked as answer by YiChun Chen Tuesday, May 11, 2010 4:45 AM
    Wednesday, May 5, 2010 5:54 AM

All replies

  • Hi Viren,

    Based on the error message, it looks like that your issue is related to the signature verification for file SetupUtility.exe.

    Could you please help me to try the following steps one by one to install .NET Framework 4.0?

    - Check whether you can find the file "C:\640b7523c9e5a6956857b54c50\SetupUtility.exe".

      Please also check the hidden files and folders via the following steps:
      1) Click Start, and open Computer.
      2) On the Tool bar, click Organize and choose Folder and Search Options.
      3) Click the View tab, and check to select the Show hidden files and folders option, and click OK.

      If you can find it, please completely remove it.

    - Download .NET Framework 4.0 Standalone installer
      Note: You can try some download manager software to help downloading.

    - Run the installer to install .NET 4.0 with Administrator Privilege
      Note: Right-click the installer >> "Run as Administrator"

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen
    MSDN Subscriber Support in Forum
    If you have any feedback on our support, please contact msdnmg@microsoft.com


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    • Edited by YiChun Chen Tuesday, May 11, 2010 4:44 AM typo
    • Marked as answer by YiChun Chen Tuesday, May 11, 2010 4:45 AM
    Wednesday, May 5, 2010 5:54 AM
  • Hi Viren,

    Does the above suggestion work?

    If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen
    MSDN Subscriber Support in Forum
    If you have any feedback on our support, please contact msdnmg@microsoft.com
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    Friday, May 7, 2010 4:46 AM
  • Hi Viren,

    I've marked my reply as answer. If you have any concern, you can unmark my reply and let me know.

    Have a nice week!

    Best regards,
    Yichun Chen
    MSDN Subscriber Support in Forum
    If you have any feedback on our support, please contact msdnmg@microsoft.com
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    Tuesday, May 11, 2010 4:43 AM
  • When the CRL cannot be retrieved from the Internet, setup fails. To overcome, download file

    http://crl.microsoft.com/pki/crl/products/tspca.crl, then transfer it to computer you're installing .NET  on, then right click -> Install CRL. Allow to automatically select the store. Repeat the install.
    --------------
    Tech info. To find the URL above, right click the file reported (SetupUtility.exe) -> Properties -> Digital Signatures -> double click the signature on the list -> In the countersignatures list in the bottom double click the one listed there, click View Certificate -> Details tab -> examine the CRL Distribution Points. The URL listed there is the one that the computer is trying to access. If there's no internet access, that verification fails.

    Monday, October 17, 2011 11:47 PM