AJAX call from a pit frame getting back 12031 error. RRS feed

  • Question

  • User-1708907765 posted

    I have a pit frame that hits a web page, that ends up gathering information and sending it off to an ASP page, where it stores that information into the database. This works for the majority of our customers; however, we have seen an increase number of clients that are getting back 12031. We were lucky enough to have customers willing enough to let us on their computer to try to fix this issue. What we have noticed when we install Fiddler on their system, the error goes away. We attempted to run the PitFrame as an administrator, but this doesn't fix the issue. What am I missing?

    Thank you in advance

    Sunday, September 1, 2019 8:06 PM

All replies

  • User665608656 posted

    Hi NiteRain,

    According to your description, the error 12031 is largely caused by poor internet connection and failure to obtain files from the FTP server however, sometimes the error may be caused by invalid registry entries and outdated drivers. Furthermore, it may also be a Firewall issue.

    To solve this issue, you can try these methods:

    Advanced Computer User Solution (manual restore):

    1. Start your computer and log on as an administrator.
    2. Click the Start button then select All Programs, Accessories, System Tools, and then click System Restore.
    3. In the new window, select "Restore my computer to an earlier time" option and then click Next.
    4. Select the most recent system restore point from the "On this list, click a restore point" list, and then click Next.
    5. Click Next on the confirmation window.
    6. Restarts the computer when the restoration is finished.

    Novice Computer User Solution (completely automated):

    1. Download (Error 12031) repair utility.
    2. Install program and click Scan button.
    3. Click the Fix Errors button when scan is completed.
    4. Restart your computer.

    For more details, you could refer to these links : 



    Best Regards,


    Monday, September 2, 2019 7:26 AM