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New app/update no Icon and Screenshots

    Question

  • I have just updated some WP8 apps, but the store not show icon or any screenshot.

    What can we do now to resolve this issue?


    HoxySoft

    Monday, February 15, 2016 8:02 AM

Answers

  • Hello all,

    If you are still experiencing this issue, please create a request with us here through your developer account so we may assist you appropriately. Thank you!

    • Marked as answer by Hieu Mai Trung Monday, February 22, 2016 1:29 AM
    Tuesday, February 16, 2016 1:26 PM

All replies

  • Same problem here (app 9nblggh20148): Updated my app yesterday (2016-02-14), now the Windows Phone 8.1 Store App does not show app icon and screenshots anymore.

    Appears to be a widespread issue, because the same applies to one of the apps featured on the main store page in my marketplace (Austria), namely "Lines the Game" by Game Troopers, https://www.microsoft.com/en-us/store/apps/lines-the-game/9nblggh0psgj

    Monday, February 15, 2016 9:29 AM
  • Same Problem here, saw alot of apps on the store today with the same problem :(
    Monday, February 15, 2016 2:04 PM
  • Same problem here !! with WP8.1 Game release
    Monday, February 15, 2016 2:57 PM
  • Hello all,

    If you are still experiencing this issue, please create a request with us here through your developer account so we may assist you appropriately. Thank you!

    • Marked as answer by Hieu Mai Trung Monday, February 22, 2016 1:29 AM
    Tuesday, February 16, 2016 1:26 PM
  • Problem solved

    HoxySoft

    Wednesday, February 17, 2016 4:27 PM