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Search no longer working in all my site collections in my SharePoint 2013 on premise environment

    Question

  • Hi ,

    I'm unable to get any search results when searching a site / lists.

    Sorry, something went wrong.

    SHOW DETAILSHIDE DETAILS
    Search has encountered a problem that prevents results from being returned. If the issue persists, please contact your administrator.

    Correlation ID: c866cd9e-afd3-e018-2ae1-2b94896be6a6

    Log Message :

    w3wp.exe (0x2D7C) 0x099C SharePoint Server Search Query dka5 High SearchServiceApplicationProxy::Execute--Error occured: System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: Tried IMS endpoints for operation Execute:Cannot plan query for index system SPbf632070d1e0. Index fragment '0' has no available cells. Cell statuses: [Cell I.0.0 on node IndexComponent1: Cell status is set to 'not available' (cell out of sync or seeding)] (Fault Detail is equal to Microsoft.Office.Server.Search.Administration.SearchServiceApplicationFault). 

    Can anyone assist?

    Thanks 


    Raquel

    Thursday, March 28, 2019 12:48 PM

Answers

  • Hi Rachel,

    Maybe you should re-index the search crawler. It looks like an indexing error.

    Re-Index and try it again.

    • Marked as answer by Raquel87 Thursday, April 4, 2019 12:33 PM
    Thursday, March 28, 2019 3:04 PM
  • Hi Raquel,

    To troubleshoot the issue, you could check if the index component is fine in the Search Administration.

    Go to Central Administration->manage service applications->search service application->search administration.


    Then you could follow the steps below:

    1.Stop the SharePoint Timer Service. Go to Start->Administrative Tools in the SharePoint server -> Services -> SharePoint Timer Service.


    2.Clear the configuration cache -Find in %ProgramData%Microsoft\SharePoint\Config the folder where the file cache.ini exists. The ProgramData folder is hidden by default so you have to unhide it in the File Explorer.

    3.Delete every file from this folder EXCEPT cache.ini.

    4.Open cache.ini, delete the content, put '1' (without the quotes) in it and save the file.

    5.Restart the SharePoint Timer Service.

    6.Index reset.

    7.Full crawl.

    For more detailed information, refer to the article below.

    Search has encountered a problem that prevents results from being returned.

    https://www.itidea.nl/index.php/search-has-encountered-a-problem-that-prevents-results-from-being-returned/

    Best regards,

    Sara Fan


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    • Marked as answer by Raquel87 Thursday, April 4, 2019 12:30 PM
    Friday, March 29, 2019 6:59 AM
    Moderator
  • Thanks Sarah,

    I was able to get search to work across all my site collections again.

    Thanks!!!


    Raquel

    • Marked as answer by Raquel87 Thursday, April 4, 2019 12:32 PM
    Thursday, April 4, 2019 12:32 PM

All replies

  • Hi Rachel,

    Maybe you should re-index the search crawler. It looks like an indexing error.

    Re-Index and try it again.

    • Marked as answer by Raquel87 Thursday, April 4, 2019 12:33 PM
    Thursday, March 28, 2019 3:04 PM
  • Hi Raquel,

    To troubleshoot the issue, you could check if the index component is fine in the Search Administration.

    Go to Central Administration->manage service applications->search service application->search administration.


    Then you could follow the steps below:

    1.Stop the SharePoint Timer Service. Go to Start->Administrative Tools in the SharePoint server -> Services -> SharePoint Timer Service.


    2.Clear the configuration cache -Find in %ProgramData%Microsoft\SharePoint\Config the folder where the file cache.ini exists. The ProgramData folder is hidden by default so you have to unhide it in the File Explorer.

    3.Delete every file from this folder EXCEPT cache.ini.

    4.Open cache.ini, delete the content, put '1' (without the quotes) in it and save the file.

    5.Restart the SharePoint Timer Service.

    6.Index reset.

    7.Full crawl.

    For more detailed information, refer to the article below.

    Search has encountered a problem that prevents results from being returned.

    https://www.itidea.nl/index.php/search-has-encountered-a-problem-that-prevents-results-from-being-returned/

    Best regards,

    Sara Fan


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    • Marked as answer by Raquel87 Thursday, April 4, 2019 12:30 PM
    Friday, March 29, 2019 6:59 AM
    Moderator
  • Thanks Sarah,

    What impact would stopping SharePoint Time service cause on active users of the system? Would you recommend this being done outside of business hours ?


    Raquel

    Friday, March 29, 2019 12:17 PM
  • Hi Raquel,

    If you stop the SharePoint Time service, the web application will work fine, because the web application relies on IIS.

    The SharePoint Timer service is a windows service that runs other services according to the schedules specified in timer jobs.

    If it stops, all services and timer jobs controlled by the SharePoint timer service will be stopped.

    Yes, I recommend you do it outside of business hours.

    Best regards,

    Sara Fan


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.


    Monday, April 1, 2019 1:57 AM
    Moderator
  • Hi Raquel,

    If the reply is helpful to you, you could mark the reply as answer. Thanks for your understanding.

    Best regards,

    Sara Fan

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    Wednesday, April 3, 2019 1:48 AM
    Moderator
  • Thanks Sarah,

    I was able to get search to work across all my site collections again.

    Thanks!!!


    Raquel

    • Marked as answer by Raquel87 Thursday, April 4, 2019 12:32 PM
    Thursday, April 4, 2019 12:32 PM
  • Hi Raquel,

    It is very happy that the issue is resolved.

    Thank you for your sharing and it will help others have the same issue.

    Best regards,

    Sara Fan

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    Friday, April 5, 2019 12:45 AM
    Moderator