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Unable to retrieve product keys RRS feed

  • Question

  • Hello, I've been unable to retrieve a product key for Visio 2016 or Office 2016 since last night (about 16 hours ago).

    Here's the error message:

    An unknown service exception occurred. Please try again or contact customer support with the following reference id.

    Reference Id:

    e15a2912-ed64-4d1e-8bdb-5f88f6d71aeb

    Just wanted to report this in case it wasn't just me.  Thanks!

    Tuesday, October 13, 2015 4:41 PM

Answers

  • Hi Kyle,

    Thank you for your feedback. We are aware of this issue and are working on fixing it.

    Thanks,

    Sowmya

    MSDN Subscriptions Forum


    Sowmya MSDN Subscription Feedback

    Tuesday, October 13, 2015 6:38 PM
  • Hi Kyle,

    You should be able to claim your Office and Visio 2016 product keys now.

    Thanks,

    Sowmya

    MSDN Subscriptions Forum


    Sowmya MSDN Subscription Feedback

    Wednesday, October 14, 2015 4:40 PM

All replies

  • Hi Kyle,

    Thank you for your feedback. We are aware of this issue and are working on fixing it.

    Thanks,

    Sowmya

    MSDN Subscriptions Forum


    Sowmya MSDN Subscription Feedback

    Tuesday, October 13, 2015 6:38 PM
  • Great, thanks for the reply!
    Tuesday, October 13, 2015 6:40 PM
  • Hi Kyle,

    You should be able to claim your Office and Visio 2016 product keys now.

    Thanks,

    Sowmya

    MSDN Subscriptions Forum


    Sowmya MSDN Subscription Feedback

    Wednesday, October 14, 2015 4:40 PM
  • Yes, it works now.  Thank you!
    Wednesday, October 14, 2015 4:44 PM