none
WOPI Client (Online Office) doesn't hit server with CheckFileInfo/GetFile RRS feed

  • Question

  • Hi,

    I'm experiencing a problem with integrating of our app with Office Online (the cloud version).
    Our domain has already been white-listed on your side, so the editor iframe is rendered in our app.
    However, the editor iframe displays a modal dialog saying:

    "Something went wrong and we couldn't load this content.

    Refreshing the browser may fix the problem.

    Session ID: 74a9d9d4-c5da-4ce7-b53d-f2614d0c1ed1"

    I would expect to have the WOPI client (Online Office) hit my WOPI server with url given as `WOPISrc` param to obtain file information and content, but it doesn't happen at all.
    Looks like there's an exception thrown on WOPI client (Online Office) side, so I would require an additional infromation about the traceback to be able to see what's going wrong.
    Should the `Correlation-Id` (`74a9d9d4-c5da-4ce7-b53d-f2614d0c1ed1`) suffice you to find the traceback of the exception that takes place?

    I'm attaching an example request and response:

    REQUEST

    Request URL:https://word-edit.officeapps-df.live.com/we/wordeditorframe.aspx?WOPISrc=https://rjankiewicz.stxnext.pl/wopi/files/595c8fad66569176df93563c&ui=en-US&rs=en-US&dchat=0&hid=2115c759-d165-450e-8181-bd0f4adb6935&showpagestats=1&IsLicensedUser=0
    Request Method:GET
    Status Code:200 OK
    Remote Address:13.107.6.171:443
    Referrer Policy:no-referrer-when-downgrade

    RESPONSE HEADERS

    Cache-Control:no-cache, no-store
    Content-Security-Policy-Report-Only:font-src data: s1-word-edit-df.cdn.office.net *.skype.com *.skypeassets.com *.msocdn.com https:; script-src 'self' 'unsafe-inline' 'unsafe-eval' s1-word-edit-df.cdn.office.net s1-officeapps-df.cdn.office.net *.skype.com *.skypeassets.com *.msocdn.com js.live.net appsforoffice.microsoft.com https:; style-src 'self' 'unsafe-inline' 'unsafe-eval' s1-word-edit-df.cdn.office.net s1-officeapps-df.cdn.office.net *.skype.com *.skypeassets.com *.msocdn.com js.live.net https:; media-src *.skype.com *.skypeassets.com https:; object-src 'self' https:; child-src * https:; img-src * data: blob: https:; report-uri /reportcsp.ashx
    Content-Type:text/html; charset=utf-8
    Date:Thu, 06 Jul 2017 11:40:16 GMT
    Expires:-1
    P3P:CP="CAO DSP COR ADMa DEV CONi TELi CUR PSA PSD TAI IVDi OUR SAMi BUS DEM NAV STA UNI COM INT PHY ONL FIN PUR"
    Pragma:no-cache
    Server:Microsoft-IIS/10.0
    Set-Cookie:BIGipCookie=000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000; path=/
    Set-Cookie:DcLcid=ui=1033&data=1033; expires=Fri, 06-Oct-2017 11:40:16 GMT; path=/; secure; HttpOnly
    Strict-Transport-Security:max-age=31536000
    Timing-Allow-Origin:*
    Transfer-Encoding:chunked
    X-Content-Type-Options:nosniff
    X-CorrelationId:74a9d9d4-c5da-4ce7-b53d-f2614d0c1ed1
    X-MSEdge-Ref:Ref A: DE6C33A8D2674365B984553B26A0B3FB Ref B: AMS04EDGE1012 Ref C: Thu Jul  6 04:40:16 2017 PST
    X-OfficeCluster:DF1
    X-OFFICEFD:df-be015e03674f
    X-OfficeFE:df-c3797902412e
    X-OfficeVersion:16.0.8405.2653
    X-UserSessionId:74a9d9d4-c5da-4ce7-b53d-f2614d0c1ed1
    

    Regards,
    Rad

    Thursday, July 6, 2017 11:56 AM

Answers

  • Hello Radek_J

    For WOPI protocol and host integration with Office Online in the cloud (Office 365), please direct your questions and issues to the Office 365 Cloud Storage Partner Program group on Yammer. You should have been given access to this group when enrolling in the Cloud Storage Partner Program

    Thanks


    Tarun Chopra | Escalation Engineer | Open Specifications Support Team

    Thursday, July 6, 2017 6:54 PM

All replies

  • Hi Radek_J,
    Thank you for your inquiry about Microsoft Office Specifications. We have created an incident for investigating this issue. One of the Open specifications team member will contact you shortly.
     
     
    Regards,
    Sreekanth Nadendla
    Microsoft Windows Open specifications
    Thursday, July 6, 2017 2:32 PM
    Moderator
  • Hello Radek_J

    For WOPI protocol and host integration with Office Online in the cloud (Office 365), please direct your questions and issues to the Office 365 Cloud Storage Partner Program group on Yammer. You should have been given access to this group when enrolling in the Cloud Storage Partner Program

    Thanks


    Tarun Chopra | Escalation Engineer | Open Specifications Support Team

    Thursday, July 6, 2017 6:54 PM