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  • Question

  • I downlouded silverlight but keeps telling me to install it again what going on thank you.

    Tuesday, October 4, 2016 2:49 AM

Answers

  • Hi mikamanchacagonzales,

    Which version of Operating System and browser do you use?

    Please check your Operating System and browser based on following link to confirm both of them are support Silverlight.

    https://www.microsoft.com/getsilverlight/locale/en-us/html/installation-win-SL5.html

    If both of your Operating System and browser are support Silverlight, please check your browser settings, whether the Silverlight plugin has been enabled in your browser. In IE, you could enable it through Tools -> Manage add-ons.

    If other type browser, please feel free to let me know.

    Best Regards,
    Weiwei


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click HERE to participate the survey.

    Wednesday, October 5, 2016 2:22 AM
    Moderator

All replies

  • The following link have step by step installation silverlight.

    http://windowsreport.com/download-silverlight-windows-10/

    Tuesday, October 4, 2016 2:54 AM
  • Hi mikamanchacagonzales,

    Which version of Operating System and browser do you use?

    Please check your Operating System and browser based on following link to confirm both of them are support Silverlight.

    https://www.microsoft.com/getsilverlight/locale/en-us/html/installation-win-SL5.html

    If both of your Operating System and browser are support Silverlight, please check your browser settings, whether the Silverlight plugin has been enabled in your browser. In IE, you could enable it through Tools -> Manage add-ons.

    If other type browser, please feel free to let me know.

    Best Regards,
    Weiwei


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click HERE to participate the survey.

    Wednesday, October 5, 2016 2:22 AM
    Moderator