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Unable to open Metro apps *Not on a notebook*

    Question

  • Basically when ever i click on any metro app e.g. tweet@ramma the screen would say tweet @ ramma then after a few seconds the screen would just go green and not change until i went to desktop my resolution is 1920*1080  my specs are

    i5 2500k no o/c

    6GB ram

    onboard graphics (intel HD 3000)

    250GB HDD

    any help would be greatly appreciated

     


    • Edited by Elliot194 Saturday, September 17, 2011 4:59 PM
    Saturday, September 17, 2011 4:59 PM

Answers

  • Hey Elliot194,

     

    Try downloading and installing the latest video card driver from your computer manufacturer's website. Once the driver has installed, restart your computer and test to see if the same problem occurs. If that doesn't fix the problem, try installing the driver using the compatibility troubleshooter that can be accessed by following the steps below:

    • Enter the Start screen
    • Move your mouse to the bottom left of the screen to expand the Charms section
    • Select Search
    • Type Compatibility
    • Click Settings in the right column
    • Click Run programs made for previous versions of Windows

     

    Then follow the prompts and direct the troubleshooter to the installer for your computer's driver.

     

    Let's test to see if the same problem occurs if you create a new local user account. You can do this by:

    • Enter the Start screen
    • Click Users in the left column
    • Click the + symbol next to the text "Add a user"
    • Click More about logon options
    • Click Local account
    • Enter the desired user name, password, etc.
    • Click Next
    • Click Finish

     

    Then log into the new user account by:

    • Enter the Start screen
    • Click your user name in the upper right hand side
    • Click Log off
    • Click the new user account

     

    Then enter the login information to log into the new user account.

     

    Look forward to hearing back from you.


    Steven
    Tuesday, September 20, 2011 1:50 AM
    Moderator

All replies

  • I am having same problem, running at 1360x768! Any ideas?
    Saturday, September 17, 2011 5:08 PM
  • Hey Elliot194,

     

    Try downloading and installing the latest video card driver from your computer manufacturer's website. Once the driver has installed, restart your computer and test to see if the same problem occurs. If that doesn't fix the problem, try installing the driver using the compatibility troubleshooter that can be accessed by following the steps below:

    • Enter the Start screen
    • Move your mouse to the bottom left of the screen to expand the Charms section
    • Select Search
    • Type Compatibility
    • Click Settings in the right column
    • Click Run programs made for previous versions of Windows

     

    Then follow the prompts and direct the troubleshooter to the installer for your computer's driver.

     

    Let's test to see if the same problem occurs if you create a new local user account. You can do this by:

    • Enter the Start screen
    • Click Users in the left column
    • Click the + symbol next to the text "Add a user"
    • Click More about logon options
    • Click Local account
    • Enter the desired user name, password, etc.
    • Click Next
    • Click Finish

     

    Then log into the new user account by:

    • Enter the Start screen
    • Click your user name in the upper right hand side
    • Click Log off
    • Click the new user account

     

    Then enter the login information to log into the new user account.

     

    Look forward to hearing back from you.


    Steven
    Tuesday, September 20, 2011 1:50 AM
    Moderator