Silverlight stops working and freezes ALL browsers for Netflix and SkyGo - is becoming a joke

Question

I have tried Microsoft Edge, Chrome and Firefox. Silverlight crashes and stops working, freezing up the browser in Microsoft Edge and Firefox on two different machines and doesn't work at all in Chrome.

I know why it doesn't work in Chrome but I'm left with not being able to watch Netflix or SKYGo on any other browser either - two accounts I pay for!

Silverlight is killing Netflix and SkyGo I wonder when they will wake up to it.

I POSTED THIS ON 13th OCTOBER 2015. Are you going to tell me your engineers have been working on it since 2013?

Strangely enough the trouble only started for me when Microsoft brought out Windows 10.

I will write to Netflix and SkyGo and tell them I am cancelling my accounts because I am paying for nothing but frustration.

Flash works so its not my graphics cards

Answer 1

Hi Microsoftsendsmeincircles,

Please use IE 11 on Windows 10. You can find IE 11 in All Apps -> Windows Accessories.

Edge doesn't support Silverlight, because "Support for ActiveX has been discontinued in Microsoft Edge, and that includes removing support for Silverlight". Please read the blog from Microsoft Edge Team.
http://blogs.windows.com/msedgedev/2015/07/02/moving-to-html5-premium-media/

Please check whether you have enable Silverlight in Firefox. Select Add-ons in Firefox menu and choose Plugins. Then select "Always Active" to enable Silverlight in Firefox.

Best Regards,
Weiwei

Answer 2

As I posted in reply to the first time you posted this in the following thread:

https://social.msdn.microsoft.com/Forums/silverlight/en-US/66779009-afca-4ff4-9bef-b51303eb9e99/silverlight-plugin-keeps-crashing-when-i-try-to-watch-netflix?forum=silverlighthosting#66779009-afca-4ff4-9bef-b51303eb9e99

Silverlight doesn't work at all in Edge, never has and never will. If you try and load a Silverlight page in Edge then it just doesn't load the Silverlight object. It does not freeze the browser.

If you're experiencing problems in Edge other than seeing nothing at all load then that isn't Silverlight.

Similarly Chrome. It doesn't support the npapi plug in any more so Netflix uses HTML5 in chrome.

Therefore problems with those browsers are not from Silverlight.

I think your problems are much more likely to be do with connectivity, disk space or some such.

.

In win10 you should use IE11 for Silverlight.

When you upgrade to win10 it re-sets all the settings in IE. Probably because it's a new install.

Anyhow the things that made Silverlight work for me were:

http://social.technet.microsoft.com/wiki/contents/articles/30387.silverlight-troubleshooting-installation.aspx#Install_SIlverlight_When_Already_Installed

and

http://social.technet.microsoft.com/wiki/contents/articles/30387.silverlight-troubleshooting-installation.aspx#Internet_Explorer

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Hope that helps.

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