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App Crash and Hang Problem

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My App is already on store. It is 'File Locker' named App. It is for Windows store 8.1 only.
Users are complaining that the App crashes and so they loose their files. They are not able to open/see the locked files anymore in the App. Some Can't even see the main page of the App after crash.

These are some failure names I got from App dashboard:
APPLICATION_HANG_ACTIVATION
CLR_EXCEPTION_System.IndexOutOfRangeException
CLR_EXCEPTION_SYSTEM.UNAUTHORIZEDACCESSEXCEPTION

Can anyone please tell me what should I do in order to fix these issues?
As in my PC, the App is running fine,without any problem.
And According to the reviews and rating, I found out that the App is working fine with some while others are getting hell of the issues.
Please give suggestions.
- Edited by Dev06 Tuesday, February 24, 2015 10:12 AM
Tuesday, February 24, 2015 10:06 AM

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Hi Dev06,

Per my understanding, the windows dashboard may has a channel to get the crash dump. Try getting it and use tool to analyze this dump file. See how to analyzing crash reports in windows store app. https://msdn.microsoft.com/en-us/library/windows/apps/jj933262.aspx.

Regards,
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- Proposed as answer by Herro wongMicrosoft contingent staff, Moderator Wednesday, March 4, 2015 1:36 AM
- Marked as answer by Herro wongMicrosoft contingent staff, Moderator Thursday, March 5, 2015 8:20 AM
Wednesday, February 25, 2015 2:56 AM

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