Twilio connector does not send Messaging service SID to Twilio

Question

If you enter a Messaging Service SID in the connector advanced options, it does not get sent to Twilio. This can be seen by viewing the raw outputs for a Logic App run. This looks to be a bug but maybe I'm missing something?

Answer 1

Thanks for reporting this. I can see the issue and it does look like a bug. 

I'll investigate why and report back.

Regards,

Rodrigo

Answer 2

Looking deeper, it looks the connector is sending this parameter to twilio (look at the inputs):

 "body": {
        "body": "sending message sid",
        "from": "+xxxxxxxxxxx",
        "messaging_service_sid": "ACxxxxxxxxxxxxxxxxxxxxxxxxx",
        "to": "425xxxxxxx"
    }

But Twilio is responding back with null messaging_service_sid. It looks that you might need to configure your account to use this feature first: https://www.twilio.com/console/sms/services. 

Let me know if you still need help.

Answer 3

Thanks Rodrigo. Yes I was confused by the blank SID coming back from Twilio.

If anyone else has a similar issue with using Alpha sender ids and not picking up the Messaging service: The from field in the Logic App connector has to be set to the Alpha sender id name not the sending number and, although Twilio will happily send messages without country codes, you need to add the country code to trigger the messaging service.