locked
metro apps malfunction

    Question

  • hey none of metro style apps are working. i click and they do nothing. i try to open them from my applications folder and they dont work. what can i do to fix it
    Wednesday, February 1, 2012 2:00 PM

All replies

  • Hello Djalternative,

    For Metro Apps to work, you need to have the following:
    1) Your screen resolution needs to be at least 1024x768.
    2) Next, if you have turned off User Account Control, your Metro apps will not work.
    You can check if UAC is enabled here: Control Panel > User Accounts > Change User Account Control Settings
    3) Try using a Local account instead of a Windows Live ID account.

    4) If you are using an Windows Live account, the password cannot be greater than 16 characters.
    If Metro Apps are still not working your other option would be to Refresh your PC.

    When you refresh your PC, your files and personalization settings won't change.
    Your PC settings will be restored to their defaults.
    Apps from Windows Store will be kept. All other apps will be removed.
    Follow the steps below to restore your PC:
    Enter the Start screen
    Click Control Panel
    Click General on the left column
    Under the Refresh your PC without affecting your files, click Get started

    Then follow the instructions that will be displayed on the screen.
    Once the refresh has finished, test to see if the Metro Apps are now working.

    Please reply back and let us know if this helps.


    Marilyn
    • Proposed as answer by Irfanfare Friday, February 3, 2012 3:36 AM
    Wednesday, February 1, 2012 4:46 PM
    Moderator